Account Manager

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Role description:

We are seeking a dynamic Software Account Manager to manage and grow relationships with our clients, ensuring they maximize the value of our software solutions. You will play a critical role in customer success, revenue growth, and long-term strategic relationship with our Core Customer base.

Key Accountabilities:

• Develop and maintain strong relationships with key accounts, acting as their main point of contact
• Understand client needs and align software solutions to drive business success
• Identify upselling and cross-selling opportunities to enhance customer engagementCollaborate with internal teams (sales, product, and support) to ensure seamless customer experience
• Monitor account health and proactively address potential challenges
• Negotiate contracts and manage renewals to maintain long-term partnerships
• Provide product training and demos to clients as needed
• Keep up-to-date with industry trends and competitive offerings
• Ensure upsell conversion targets are met through various methods including, demos, and webinars
• Work with marketing to deliver collateral to support the customer experience
• Provide input to the product roadmap based on customer insights and feedback

Qualifications & Skills:

• Proven experience in account management within the software or SaaS industry
• Strong communication and relationship-building skills
• Ability to identify business opportunities and drive revenue growth
• Familiarity with CRM platforms and sales pipeline management
• Problem-solving mindset with a customer-focused approach
• Excellent presentation and negotiation skills
• Experience building and maintaining relationships with key clients
• Strong communication and presentation skills
• Strong technical acumen, ability to demonstrate software and participate in technical conversations

Why ClearCourse?

• Be part of a fast-growing, private equity-backed software group
• Hybrid work model with flexible arrangements
• Supportive and collaborative culture
• We offer a competitive benefits package including:
  • Hybrid-working model with 25 days annual leave plus your birthday off
  • Volunteering days
  • Life Assurance and Group Income Protection
  • Private medical cover with cash plan
  • Enhanced Company Pension
  • Employee wellbeing perks such as a cycle-to-work scheme, and discounted gym memberships
  • Retail discounts and an Employee Assistance Programme

At ClearCourse we are committed to an inclusive culture and are keen to attract diverse individuals who thrive in a flexible working environment. If you have a disability or need any reasonable adjustments during the application and interview stages, please let us know.