Assistant Manager, Social Media Assistant Manager, Clients and Markets

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Job description

Connect to your Industry

Connect to your Industry Imagine a role where your creativity meets real-world impact, shaping the future of a leading global professional services firm. Deloitte is thrilled to invite you to become a vital part of our Clients and Markets. We are a vibrant and diverse collective of skilled specialists across Marketing, Insight, Brand, and Channels, united by a shared mission: to create fantastic client experiences, drive measurable impact, and significantly contribute to the strategic growth of our UK business. If you're ready to make your mark and thrive in a collaborative environment, we want to hear from you.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other , foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most .

Connect to your opportunity

This is an opportunity to join our Digital Channels team where you will be expected to manage social media projects working with our stakeholder clients. It's a fast-paced role, with variety and which offers the opportunity to push social media in new and exciting ways. We are on a journey to raise standards across every aspect of our social media output and create positive online experiences for our clients.

Responsibilities

• Work closely with internal stakeholders on social media strategy across organic, paid and advocacy to create quality content to be shared over Deloitte's primary external social media channels - LinkedIn, X (formally Twitter), Facebook, Instagram and YouTube
• Responsibility for social media copywriting, proofreading and editing, evidencing a clear understanding of social tone of voice
• Report and build on the success of social media campaigns
• Plan, implement and optimise social media advertising campaigns
• Develop and manage the firm's ambassador (advocacy) programme
• Manage internal training programmes (including training sessions and presentations) to ensure social media best practices are adopted by our people
• Monitor social media using a listening platform, reporting on campaign success, risk issues and influencer engagement
• Manage the deliverables of service providers, both internal (e.g. Creative Studio) and external (e.g. vendors/agencies)
• Monitor the marketplace for new and upcoming technologies and best practice in social media, as well as identifying timely opportunities with regards to social media trends

Connect to your skills and professional experience

Essentials

• An excellent understanding and experience of implementing and maturing a B2B social media presence across owned, paid and earned social media - in particular the use of LinkedIn, X (formally Twitter), Facebook. Instagram and YouTube
• Years working in the digital marketing sector, preferably in a corporate or B2B environment
• Experience in using social media management tools such as Sprinklr, Hootsuite, or similar
• Excellent writing and communication skills, suitable for leading change at senior levels within a firm
• Experience in using employee advocacy tools such as Live Social, Sociabble, Grapevine6 or similar
• Involvement in planning and running paid social media campaigns across either LinkedIn, X (formally Twitter) or Meta, using either native ad manager functionality or paid social media management tools
• Experience of managing and growing communities through social

Desirables

• Have experience using social media listening tools such as Meltwater, Brandwatch or similar, to monitor social media, reporting on, sentiment, competitor activity, risk issues and influencer engagement
• An understanding of wider digital marketing disciplines, including digital analytics, campaign strategy, SEO or GEO

Connect to your business - Enabling Functions

Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us.

Clients and Markets

We bring together capabilities and best practices from around the globe to deliver relationship development activities, marketing and corporate affairs, whilst our operations team is focused on ensuring we're constantly improving what we do.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

"Deloitte's a large, complex and fast-paced organisation but it's open to new ideas. Everyone is encouraged to show initiative and challenge the norm." - Lisa, Enabling Functions

Our hybrid working policy

You'll be based in Leeds or Manchester with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

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