Deputy Practice Manager

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The Priory Wellbeing Centre Birmingham is an outpatient clinic set in the heart of Birmingham delivering individual therapy to adults,children and adolescents.

The clinic maintains close links with the Priory Hospital Woodbourne enabling continuity of care if inpatient treatment becomes necessary. The consultant psychiatrists, clinical psychologists and psychotherapists who use the clinic are all highly experienced in their respective fields of healthcare.

Job Advert Role Description

We are recruiting for an enthusiastic Deputy Manager to join our management team. The primary function of this role is to manage the site's administration team and all day to day activities associated with it. This includes, but is not limited to diary management, billing, handling referrals, customer service including handling complaints, managing waiting list, responding to internal and external communication, billing, chasing debts and petty cash.

This is a demanding and challenging role that requires someone who thrives under pressure, who has an eye for detail and strong organisational skills. The successful applicant will have excellent computer, inter-personal and problem solving skills; as well as outstanding communication skills both written and verbal. You will need previous experience in a customer facing administrative role in a Healthcare environment where there is a high level of oversight, scrutiny and monitoring of quality and governance standards. Management experience is also essential as the role includes line management of the administrators on site.

Reporting to the Wellbeing Centre Manager, the Deputy Manager will also be expected to support and provide cover for site management where required.

There will be occasional Saturday working but you will have a day off in the week if you do work a Saturday.

Our Wellbeing Centre is open 6 days a week and requires the following shifts covered:

Monday - Wednesday 8am -4pm & 12.30pm-8pm

Thursday & Friday - 8am -4pm & 9am - 5pm

Saturdays - 08.30 until 4pm

Division DBS info

About us

As one of the UK's leading providers of behavioural care and specialist support services, Priory promise a challenging and fulfilling career with the support of a world class organisation willing to invest in your development.

Across our network of hospitals, residential care homes and supported living services, we are making a real and lasting difference to the lives of the people we support.

Priory maintains that vaccination remains our very best line of defence against COVID-19 and believes that our colleagues working with vulnerable individuals have a professional duty to be vaccinated. As part of our wider infection control efforts, and to meet our commissioner and customer requirements, we continue to record vaccination status for all colleagues and we therefore request that you disclose this information as part of your application. Your vaccination status will not affect any offer of employment and will be held in line with GDPR requirements. We thank you for your understanding.

Disclosure

All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. We are an equal opportunities employer. Priory will cover the cost of a DBS check.

Closing Date

30/06/2024