Deputy Homelessness Prevention & Solutions Manager

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About Us

Job Title: Deputy Homelessness Prevention & Solutions Manager

Salary Grade: £44,773 - £54,254

Permanent - Fulltime

Location: Housing Customer Centre, 90 Putney Bridge Road, Wandsworth SW18 1HR

The Prevention and Solutions Service in Wandsworth has expanded to meet the demand of homelessness which also reflects that Housing & Homelessness are a key council priority. We are a Service that is committed to excellent Customer Care standards and meeting Legislative requirements. We are focused on early intervention to prevent homelessness, greater partnership working to provide tailored support as well as offering a wide range of housing options along with setting good practice and excellent Service standards. We are also enthusiastic and keen to invest in our staff through the delivery of extensive training and creative ways of learning for continuous development

We are looking to employ a Prevention and Solutions Deputy Manager to effectively lead and manage a Team of Prevention and Solutions Officers to help support them to deliver tailored advice and support to clients who are homeless or about to be. You will support officers to prevent and relieve homelessness, as well as minimise the use of temporary accommodation for those who approach, whilst ensuring that the Council's statutory functions are carried out effectively in accordance with legislation, guidance and policy.

To be successful in this role you will need to

• Demonstrate how to prevent and alleviate homelessness by a range of housing options toolkit and adherence to the Homelessness Legislation.
• Lead and manage a Team successfully and undertake casework supervision
• Deliver upon set key performance indicators and utilise reports and data Dashboards effectively for monitoring purposes.
• Work collaboratively internally as well as externally with key partners and organisations
• Demonstrate a strong commitment to customer focus and participate in a frontline Duty rota in a busy Housing Customer Centre
• Handle corporate complaints and members enquiries and embed in lessons learnt
• To accurately update and record information

Essential Qualifications, Skills and Experience

• You will need to be aware of the reasons that people become homeless and have a good working knowledge of a range of housing prevention techniques and options.
• Have an ability to interpret and explain complex legislation and guidance
• Be able to work in a busy fast paced environment and be able to navigate others so that the demands of the service are adequately met.
• You will need to possess excellent communication and interpersonal skills to work effectively with a wide range of people
• You will need to have strong organisational skills and work well under pressure
• You will need to have a vast experience of working with complex clients and understanding their needs as well as managing any risks
• You will need to have strong IT literacy skills

If you feel that you have the skills and experiences to conduct this role we would invite you to submit your application.

Indicative Recruitment Timeline

Closing Date: Wednesday 26th February 2025

Shortlisting Date: W/C 03rd March 2025

Interview Date: TBC

Useful Information

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.

We are proud to be a Disability Confident employer, if you require any reasonable adjustments throughout the recruitment and selection process, please let us know.

We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.

We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan. For more details click here

Richmond and Wandsworth Councils