Deputy General Manager/Head of Operations - EICC

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Job Introduction

Deputy General Manager - Edinburgh - EICC

• £50,000 per annum
• 5 out of 7 days per week
• Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
• Aviva Digicare - Free annual healthcare check
• Exclusive Benefits & Wellbeing site (Perks at Work)
  • Entertainment discounts - up to 55% off cinema tickets
  • Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
  • Travel discounts - Discounts with holiday companies such as TUI and Expedia
  • Shopping discounts - Save up to 15% at high street and online stores
• Meals on duty
• Vodaphone discounts
• Pension scheme and Life Assurance
• Employee Assistance Programme
• 23 days + BH's and an additional day off for your birthday
• 2 days additional leave, following return from Maternity leave during the first year back
• Competitive and supportive family benefits
• Day off for baby's 1st birthday
• Holiday purchase scheme
• On-going training & development and career pathways
• Professional subscriptions paid
• Financial wellbeing programme and preferred rates on salary finance products

About the role:

The Deputy General Manager will take full accountability for delivering exceptional food and beverage experiences that reflect the client's ambitions and adhere to brand standards. This high-profile role requires a dynamic and inspirational leader with a passion for hospitality and a proven track record of operational excellence.

You will lead a well-trained team, balancing innovation with consistency to evolve the offering and enhance guest satisfaction. By aligning with the venue's vision, values, and culture, you'll develop and implement a forward-thinking food and drink strategy, ensuring continuous improvement and excellence.

In partnership with the General Manager and the Location Accountant, you will manage budgets, analyze performance data, and optimize operating costs while identifying growth opportunities. Collaborating with wider support teams, you'll drive innovation, quality, and profitability, positioning the venue and Levy UK&I as leaders in food and hospitality across Edinburgh and beyond.

• Strategic Planning: Collaborate with the General Manager and clients to develop and monitor strategies, ensuring alignment with market trends and competitor activities.
• Operational Leadership: Oversee day-to-day catering operations, ensuring product quality, service standards, and health & safety compliance across the venue.
• Client Relationship Management: Build and maintain strong client relationships, addressing concerns, and supporting broader client initiatives.
• Team Leadership: Manage, recruit, and train staff, fostering a culture of engagement, performance, and compliance.
• Financial Management: Accountable for budgeting, cost control, and profitability, utilizing data analytics to optimize performance.
• Sales and Business Development: Drive growth by identifying opportunities, collaborating with sales teams, and maintaining key client relationships.
• Menu Development: Innovate and develop menu offerings in partnership with culinary teams, ensuring dietary compliance and enhanced customer satisfaction.
• Quality Assurance: Implement and maintain quality control measures, focusing on hygiene, food safety, and continuous improvement.
• Health & Safety: Lead compliance with health and safety regulations, ensuring a safe working environment for all.
• Brand Standards: Uphold and enhance brand standards through consistent delivery and communication across departments.

About you:

• Confident senior leader with 5+ years of experience in F&B, inspiring large operational teams.
• Skilled in managing diverse outlets and business functions.
• Strong presence to engage with clients, peers, and specialists.
• Passionate about people development and team building.
• Focused on food and hospitality with natural flair.
• Experienced in leading projects and change initiatives.
• Comfortable working within brand guidelines to achieve results.
• Excellent communicator with the ability to influence stakeholders at all levels.
• Client-facing experience and P&L accountability with commercial acumen.
• Charismatic, energetic, and confident.
• Flexible leader and team player, adjusting as needed.
• Structured, yet adaptable and resilient in the face of challenges.
• Strong problem-solving skills.

Why Join Us?

At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered.

Our team is a vibrant tapestry of backgrounds, experiences, and perspectives, which enriches our creativity, innovation, and overall success. We are dedicated to providing equal opportunities, promoting fairness, and ensuring that all voices are heard.

We firmly believe that a diverse team leads to innovation and creativity. We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment where everyone has the chance to excel and collaborate.

Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness.