Deputy General Manager - Acute and Frailty Medicine

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Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.

Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary's Hospital in Sidcup.

We have recently launched our new vision and values to mark the LGT10 - the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.

To achieve this we value Respect, Compassion, and Inclusion; Being accountable over staying comfortable; Listening over always knowing best; and Succeeding together over achieving alone. You can read more about our visions and values here

Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as "good" or "outstanding" in over three-quarters of the services inspected by the Care Quality Commission.

Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.

LGT is a centre for the education and training of medical students enrolled with King's College London's GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.

We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.

Job overview

If you are an experienced and strong leader who is dedicated to the continuing development of service delivery and patient focused care then we want to hear from you.

We have an exciting opportunity for an enthusiastic operational manager to join our QEH Medicine division in the role of Deputy General Manager. This role is pivotal to lead on the transformation and provision of high quality services for the community we serve.

Working with an engaged team of dedicated healthcare professionals and the Divisional Management team including the Divisional Director, General Manager, Clinical Leads and Matrons, you will develop the services which deliver best practice whilst maintaining financial performance. You will be responsible for the delivery of safe, efficient and high quality care to our patients as well as progressing the services within a business focus environment.

Our ideal candidate will have healthcare or NHS experience and possess a strong track record of operational delivery, strong financial management knowledge and skills, coupled with effective leadership skills. You will also have the ability to develop strong, productive and collaborative relationships both internally and with key stakeholders.

If you thrive in a fast pace and challenging environment this may be the role for you.

Main duties of the job

To provide timely, efficient and effective operational management support for divisional service areas, assisting the lead clinicians and senior managers as required and ensuring that these services are responsive, innovative and provided to the highest possible clinical and
performance standards.

To take forward agreed projects to improve patient pathway, service delivery and patient experience in agreed areas.

To lead on ensuring that all performance/quality targets are
achieved.

To problem solve as appropriate, developing and implementing lasting solutions in conjunction with clinical and managerial colleagues. To be a key member of the divisional
management team, taking full responsibility for actions and for keeping other team members fully informed at all times.

You will be responsible for the delivery of all performance metrics and KPI (Quality, Operational and Financial) targets, proactively identifying expectations and developing improvement plans with service leaders and clinicians. You will also be involved in business case planning for the division.

Working for our organisation

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

1. Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development

1. Widening access (anchor institution) and employability

1. Improving the experience of staff with disability

1. Improving the EDI literacy and confidence of trust staff through training and development

1. Making equalities mainstream

Detailed job description and main responsibilities

To promote and support the development of the Trust's mission, values, aims and objectives.

To contribute to the production of the Division's strategic and business plans, leading for identified specialities, as part of the annual planning cycle and on an ad-hoc basis as required.

To monitor service delivery against strategic and business plans of the specialist medicine services throughout the year to ensure successful delivery.

To work with the General Manager to produce accurate, high quality business cases for service developments, taking into account activity and income projections.

To play a major role in modernising the operational delivery of services within the division in line with the strategic direction of the Trust, working with clinical teams to embed changes and deliver required efficiency improvements.

Responsible for the delivery of identified quality and service improvement projects or development programmes that contribute to the modernisation of patient services

To develop a cross-working relationship across all delivery areas of care.

To work with and support the Transformation team in order to implement change management.

To work collaboratively with colleagues from Integrated Care Board (ICB) and partner organisations to promote the tripartite agenda, service integration and development.

To deputise for, and act up on behalf of, the General Manager

Person specification

Qualifications

Essential criteria

• Masters degree in healthcare or management or demonstrable ability to work at Masters level
• Degree and/or equivalent senior management experience
• Evidence of continuous professional development
• Project management experience

Experience

Essential criteria

• Operational management experience within the acute sector
• Proven track record of meeting significant national targets
• Knowledge and understanding of the modernisation agenda and the opportunities for redesigning services and the tools and techniques for achieving service change
• Significant experience of staff management, including the setting of objectives, team and individual appraisal, recruitment and disciplinary issues
• Significant budget management experience, including reducing costs, monitoring and determining corrective action
• Developing and implementing strategic plans at service level to enable the attainment of Divisional objectives

Skills

Essential criteria

• Full range of IT skills including spreadsheet analysis
• Experience of dealing with complex issues in a large organisation

Desirable criteria

• ECDL

Personal Qualities

Essential criteria

• Commitment to self-development with ability to demonstrate in depth knowledge of key policies and themes in healthcare provision in the UK
• An ability and interest in coaching staff to improve performance
• Commitment to promoting equality and diversity in the workplace and in service delivery and development

We reserve the right to close the post before the stated closing date, please apply early. We do not contact applicants with the outcome of the shortlisting. If you have been shortlisted, you will receive an invite to an assessment day or interview.

As a local employer and anchor institution we work closely with our community to recruit locally and we welcome applications from the widest variety of people to ensure our workforce are reflective of the local communities which we serve. We encourage all suitable candidates to apply including if you are Black, Asian or other ethnic minorities, live with a disability (visible or not) or are LGBT+. We have a number of active staff networks including Disability, LGBT+, Multicultural Inclusion and Women's staff networks to bring staff together and celebrate diversity across our whole workforce.

Please note, not all roles will meet the criteria for a skilled worker visa.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Job Description (PDF, 831.7KB)
• Working at LGT (PDF, 4.2MB)