Deputy General Manager

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Job Introduction

Restaurant Associates is seeking a dedicated Deputy General Manager to join our dynamic team! In this full-time role, you will oversee operations, uphold high-quality standards, and ensure our services run smoothly and efficiently.

What we offer:

• Monday - Friday work schedule
• Free Meals
• Exclusive Travel Discounts
• Complimentary wellness, mindfulness, and exercise classes
• Quick access to a Digital GP for you and your immediate family, plus broader healthcare benefits
• Up to 44% off cinema tickets
• Contributory pension scheme
• Opportunities for career growth through our Career Pathways and MyLearning programmes

Key Responsibilities:

• Manage overall operations to ensure high-quality, consistent food and beverage services that exceed customer expectations.
• Foster positive client relationships, acting as a true partner in their business.
• Recruit, develop, and train team members to enhance performance, prioritise customer satisfaction, and improve the overall customer experience.
• Lead the development and execution of marketing strategies that increase customer engagement.
• Oversee the customer journey from start to finish, ensuring seamless delivery and unforgettable experiences.
• Ensure compliance with company policies and procedures while maintaining a focus on continual improvement in service delivery and customer experience.
• Deliver on financial budgets, maintaining commercial alignment with net income and cost targets, while identifying areas for growth through innovative marketing.
• Drive sales revenue through creative marketing and promotional activities, staying attuned to market trends.

Our Ideal Candidate Will:

• Have experience in a management role within the catering or retail industry, with a proven ability to design and implement effective marketing strategies.
• Demonstrate a passion for food and customer service, creating memorable experiences for our clients.
• Possess strong financial acumen and the ability to balance commercial objectives with a focus on customer satisfaction and loyalty.
• Exhibit excellent communication skills, both written and verbal, with the ability to engage and inspire customers and team members.
• Be proficient in computer skills.
• Show strong interpersonal, administrative, and organisational skills, thriving in a fast-paced environment while managing multiple priorities.
• Have a 'Can Do' attitude and a keen eye for detail, ensuring every aspect of the customer journey is carefully considered and enhanced.
• Display exceptional leadership abilities, inspiring and motivating teams to consistently deliver high standards of service and performance.

About Us

Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together.Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.

Job Reference: com/2502/94918001/52718471/SU #RA Group

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!