Deputy General Manager

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Eclipse Hotels Group is an international family owned hotel group who are headquartered in West London. Our company's current portfolio includes brands such as Holiday Inn, Holiday Inn Express and EasyHotel, located across the UK, Europe and the Caribbean.

An excellent opportunity has arisen for an experienced Deputy General Manager at our Holiday Inn in Bristol City Centre. You will have the opportunity to join a developing employer who has the passion and drive to deliver first class service and a quality employee experience.

The moment our guests step into one of our hotels, they walk into a genuinely memorable experience. As our Deputy General Manager you'll be the key driver in moving our standards forward and implementing changes to assist in providing true hospitality for all our guests whilst increasing our profit growth and revenue.

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. We are looking for people who our guests rely on to handle transactions, offer local insights and anticipate every detail for a problem free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location.

Join us and we can offer you benefits such as...

• Discounted Hotel Rooms at 5000+ IHG Hotels worldwide. With 50% off Food and Beverage Services.
• Employee Assistance and Welfare Program.
• Health Plan.
• Life Insurance.
• Cashback and discounts on the leading high street retailers.
• Complimentary Meals on duty.
• Employee of the Month and Employee of the Year celebrations
• Recommend a friend scheme.
• Excellent Training & Development.

What will your key responsibilities and duties be:

• To provide assistance and support to our Hotel General Manager with the day to day operational of the property in order to achieve the highest service standard and complete guest satisfaction;
• To supervise and guide our Heads of Departments to ensure the smooth delivery of services daily, providing effective leadership and training to meet business requirements and company objectives;
• A good understanding of business acumen, in order to control costs, wages and margins to ensure that budgeted targets are met each month.
• To ensure effective succession planning is put in place, act as a mentor all Team Members within our hotel;
• To cover duty management shifts in the absence of other Head of Departments / Guest Service Managers;
• To recruit, engage and retain our colleagues through effective performance management, and to assist with the daily admin according to company policy and procedures.
• To deputise for the General Manager as required.

How will you achieve this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every Team Member throughout our brand of hotels. Each hotel delivers True Hospitality in their own way, making them unique. At the heart of it is our key core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with our guests
• True Confidence: having the knowledge and skills to perform your role, and giving our guests the confidence that they can trust you, to help and support them during their stay
• True Listening:focusing on what our guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing our guests with what they need, and doing so in a timely and caring manner

What we are looking for:

• Previous management experience as Deputy Hotel Manager, Front Office Manager or other similar roles, ideally from a branded hotel background, with a strong knowledge of Front Office. An experienced Guest Service Manager from a full-service hotel may also be considered.
• Experience in delivering training and maintaining training records is essential for this role;
• Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and managers, and able to motivate your team under pressure;
• Excellent communication skills in all aspects; good organisational and administrative skills with an eye for detail;
• Willing to work a flexible schedule including evenings, weekends and bank holidays;

We are an equal opportunity employer. We believe in recruiting a diverse workforce that promotes inclusive, people focused culture.