Deputy General Manager

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About the role...

As a dynamic leader, you'll steer day-to-day operations to boost financial performance by driving revenue growth and enhancing productivity, all while elevating customer satisfaction at our hotel. Your mission: to develop a high-performing team, deliver exceptional guest experiences, uphold company standards, and amplify our hotel and brand presence within the community.

Balancing hands-on involvement with a strategic mind-set, you'll maintain a seamless operation where everything works flawlessly, ensuring our guests enjoy a safe and comfortable stay. With a sharp commercial focus, you'll stay ahead of the game, continuously optimizing both guest satisfaction and business outcomes.

About you...

Previous experience in a similar role is essential. You thrive in hands-on environments, embracing the energy of the operation and the meaningful impact we create.

Your leadership skills are top-notch, with a proven track record in developing and inspiring teams. You know how to build a collaborative, positive, and motivated workforce that's laser-focused on achieving company goals

You're interpersonal and customer service skills are exceptional, ensuring every guest enjoys a seamless, memorable experience. You're proactive in resolving challenges, whether with the team or guests.

Strong communication skills across various channels are a must. You're flexible, adaptable, and excel under pressure, skilfully navigating both routine and unexpected tasks.

With a keen eye for detail and precision, you manage your time-and your team's time-efficiently. Your financial and commercial acumen adds another layer of expertise to your role.

Working with us provides great benefits, including:

• Access your pay as you earn it through our financial wellbeing platform 'Wagestream,' a tool that lets you track your earnings in real-time, access a percentage of your pay as you earn it, learn easy tips for managing your money and save straight from your pay into pots for the future.
• Discounted Hotel Stays across our UK sites, and if you work for a branded venue, around the World!
• 50% off Food & Beverage at all our Hotels & F&B Venues
• Spa Discounts at our venues with a Spa
• Retail, Cinema & Leisure Discounts
• Development Opportunities via our 'Grow with us' initiative, including Apprenticeship opportunities, our Development Programmes, and more!
• Monthly 'Star of the Month' Awards
• Long-service Awards, that start after 1 year of service
• 'Recommend a Friend' Incentive - Be rewarded for referring someone you know!
• Access to a confidential 'Employee Assistance Programme (EAP)' available 24/7, 365 days per year.
• Pension Scheme
• Other incentive programmes that run throughout the year

About us...

At Cairn Group we're ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants in our portfolio, we're focused on continual growth and are in it for the long haul. We are a family owned business with family values at our core, with a growing team and sites UK wide.

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