Deputy General Manager

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Deputy General Manager

Job ID

176741

Posted

24-Jul-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Building Management

Location(s)

Burgess Hill - England - United Kingdom of Great Britain and Northern Ireland

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are seeking a highly experienced Deputy General Manager to join our team in Brighton, for our highly regarded global client. Join our team and be part of a world leader that values expertise, innovation, and excellence. You'll have the chance to work with a globally recognized brand, collaborating with talented professionals and delivering top-notch workplace services.

Their unique approach to the modern workplaces aims to be much more than just place of business but create vibrant spaces of collaboration, infusing aspects found in the finest luxury hotels across the globe. The aim is to provide each colleague with the highest "return on commuting" by ensuring colleagues look forward to coming to work every day and feel rewarded for the daily trip they make.

The candidate will be responsible for oversight of in-house facility and amenity management, including Engineering, Conference Services, Concierge and Janitorial services, Health and Safety as well as strong liaison with outsourced food service providers. There is additional global support leadership in a variety of other disciplines. Handling of staff recruitment, training and overseeing the service excellence quotient will be one of the prime responsibilities. The ideal candidate will demonstrate stellar communication skills, innovative thought process, and ethical disposition.

Essential Duties and Responsibilities

Operational Leadership:

• Operational leader, driving all CBRE Service Lines on location to ensure the smooth operations and truly extraordinary service delivery.
• Work collaboratively with department heads to develop and implement strategies to enhance employee and colleague satisfaction.
• Builds a cohesive, diverse team dedicated to ongoing improvement of business operations.
• Manage all of the day-to-day operations across the location regardless of service line.
• Creates, communicates and monitors the vision, mission, strategy, objectives, business plan, budget, policies and operating plans for assigned responsibilities and leads with empathy.
• Serves as a change agent for business improvements.
• Develops buy-in and support for new initiatives and processes working with senior executive stakeholders.
• Leads by example to earn respect and trust of peers, employees and clients.
• Clearly supports others by providing honest, open, two-way communication.
• Implements or directs the implementation of programs that meet corporate goals and objectives.
• Foster a culture of teamwork and continuous improvement among team members.

Guest/Colleague Experience:

• Ensure that all visitors/colleagues receive personalized and exceptional service throughout their stay in all workplaces.
• Monitor colleague feedback and reviews, promptly addressing any concerns and implementing measures to enhance colleague satisfaction.

Financial Management:

• Be cost conscious and work closely with contract support and the finance teams to "know your numbers"
• Generates extra works and project revenue opportunities across the location/s.
• Responsible for meeting the financial goals and expense management for assigned areas.
• Effectively understands and oversees financial accounting and reporting, identifying mid-year trends and reforecasting as indicated.
• Has account wide KPI accountability and leadership to foster successful outcomes.

Staff Development and Training:

• Provide for the effective recruitment, selection, performance management, development, and retention of high calibre staff to carry out the organization's mission.
• Guides staff in strengthening their competencies.
• Implements a career development and succession plan, along with an effective retention program for key personnel, while creating a more diverse organization.
• Recognizes expertise and empowers peers and employees to build a dynamic team that is viewed by others as highly productive, capable and the best in the industry.
• Supports a healthy balance between work and lifestyle.
• Develop and implement training and development programs for all workplace teams to enhance skills, knowledge, and performance.
• Foster a positive work environment, promoting teamwork, motivation, and career growth opportunities.

Food & Beverage Management:

• Be a collaborative partner for Food & Beverage vendors directly engaged by the customer

Facilities Management:

• upport facilities management functions, including maintenance, repairs, vendor management, and space planning.
• Ensure compliance with health and safety regulations, building codes, and industry standards.

Quality Assurance and Compliance:

• Ensure compliance with all local, state regulations, as well as brand standards and company policies.
• Conduct regular inspections and audits to maintain high-quality standards throughout the workplaces.
• Collaborate with the Health & Safety team to implement corrective actions and ensure adherence to established standards.

Client and Stakeholder Management:

• Build and maintain strong relationships with clients and stakeholders, understanding their needs and ensuring their satisfaction.
• Proactively communicate with clients and stakeholders to address concerns, gather feedback, and identify opportunities for improvement.

Crisis Management and Security:

• Follow and implement emergency response plans and procedures to ensure the safety and security of your team members, visitors, and colleagues.
• Coordinate with external agencies and authorities in case of emergencies or security incidents.

Meeting and Events Planning:

• Oversee the planning and execution of internal meetings and events.
• and interests of colleagues in their workplace.
• Incorporate interactive activities, team-building exercises, and workshops to encourage colleagues participation and engagement.

Qualifications

• A minimum of ten (10+) years of experience in a leadership role within the hospitality industry or corporate real estate environment with a strong focus on strong guest services / visitor experience / facilities management, and event management
• Excellent leadership abilities, with a focus on coaching, mentoring, and developing teams.
• Exceptional interpersonal and communication skills, with the ability to interact effectively with guests, employees, and stakeholders at all levels.
• Strong understanding of luxury hospitality trends, guest expectations, and market dynamics.
• Ability to thrive in a fast-paced and high-pressure environment while maintaining composure and professionalism.

Safety

1. Complete at a satisfactory level all required and assigned HSE training.

2. Follow all activity policies and procedures, including all HSE related requirements at all times.

3. Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing, and assessment, etc.

4. Report any condition which you feel could result in an accident or injury and / or stop work if required.
About us

CBRE, the world's largest commercial real estate organization. Operating across every dimension of commercial real estate, CBRE sees more so you can do more. Our mission is to increase individual well-being, personal productivity, and organizational effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it. Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most.

EQUAL OPPORTUNITIESWe are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.
CBRE Global Workplace Solutions (GWS)

As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.