Deputy Front of House Manager

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Description

Position at Ashridge House

Job description

Job Title: Deputy Front of House Manager
Location: Ashridge House, Berkhamsted, HP4 1NS
Reports to: Front of House Manager
Hours: Any 5 days out of 7, 40 hours per week

About the Opportunity:

We are looking for someone with strong operational experience and amazing people leadership skills to join our Front of House team as Deputy Front of House Manager. This role will report directly to the Front of House Manager. You will assist in managing our team of Receptionists and Venue Services colleagues and ensure the departments are operationally efficient.

As Deputy Front of House Manager, you will ensure our standards are always met and that our guests receive the best experience at Ashridge House. Reception is the first point of contact when a guest arrives at the venue, and it must be organised with a guest-centric attitude. Our Venue Services team perform the set-up and turnaround of conference and function spaces across the site, manage porters, and assist guests wherever necessary.

If you are passionate about leading and developing a team to provide excellent customer service and operational efficiency, we want to hear from you!

Key Responsibilities:

• Ensure the Venues and Reception team are aligned, and communication is clear across all platforms
• Manage both day and night teams to perform to a high standard
• Assist in the day to day running of both reception, and venues when required
• Assist in rota management, with the business needs in mind to ensure all tasks are completed in good time
• Maintain a friendly, welcoming environment for customers, employees and candidates.
• Assist in stock management
• Report any structural, cosmetic, or IT related issues
• Assist in managing Health & Safety within the department and report all incidents
• Stay on top of security requirements, including the management of keys that the teams are responsible for
• Provide training to new employees and maintain training records
• Perform admin requirements for all teams; such as printing and proof-reading function sheets

Candidate Profile:

• Willingness to adopt a flexible and adaptable approach to the day-to-day workload
• Customer focused, leader, good communication skills, operationally flexible and a problem solver
• Experience in hospitality-based management
• Demonstrate knowledge of Opera or similar systems, with experience in performing reception duties and/or hosting
• Hands on approach with a can-do attitude, leading the team from the front

What We Offer:

• 25 days of paid holiday annually, plus bank holidays
• Ongoing professional development opportunities
• Complimentary light lunch during working hours
• Free access to our on-site gym and pool
• Participation in our company pension scheme and healthcare programs
• Staff events throughout the year

About Us:

Ashridge House is an award-winning Grade 1 listed neo-gothic mansion offering extensive meeting and event facilities, including 190 bedrooms, over 30 meeting rooms, 55 syndicate rooms, 7 function rooms, and 190 acres of historic parkland and gardens. We are dedicated to delivering exceptional service to all who visit, dine, and stay with us, which is central to our business growth.

Joining Ashridge House means becoming part of a diverse and inclusive community committed to excellence in service and hospitality. We value and welcome the unique contributions of each team member, and we are proud to be an equal opportunity employer. We are committed to fostering an environment of inclusion and belonging, regardless of race, ethnicity, gender, age, religion, caste, parental status, disability, identity, experience, or any other aspect that makes you unique.