Deputy Customer Experience Manager

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Summary

Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality.

More Details

Deputy Customer Experience Manager (Fixed Term)

ATG Entertainment is proud to stand at the forefront of the live entertainment industry.

Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality. It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success.

The Grand Opera House is the largest theatre in York at just under 1,000 seats. The Theatre was re-launched in October 2022 following significant investment in its bars, dressing rooms and seating. We host a varied programme from west-end touring musicals and plays to popular comedians and one night music gigs. We pride ourselves on delivering a gold-standard welcome to everyone that comes through our doors, whether that be audiences or Visiting Companies.

The Deputy Customer Experience Manager (DCEM) role is directly line managed by the Customer Experience Manager (CEM) and is responsible for supporting the CEM to lead a strong Front of House operation. You will assist in ensuring that a cost effective and customer focused range of services are consistently provided to the highest standards. Please note this is a fixed term contract of 6 months, with the possibility of extension.

Interested? Please click on the link to view our full Job Description!

We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.

If you'd like to discuss accessibility prior to applying, please review our job description where you will see a contact e mail address to request a confidential discussion.

We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk