Deputy Clubhouse Manager

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Hampton Court Palace Golf Club, in Kingston, Get Golfing CIO, is seeking a Deputy Clubhouse Manager to join our team. As the Deputy Clubhouse Manager, you will play a key role in ensuring the smooth operation of our clubhouse, providing exceptional service to our members and guests. You will assist the Clubhouse Manager in managing day-to-day operations, supervising staff, and promoting a positive and welcoming atmosphere.

Responsibilities

• Assist the Clubhouse Manager in overseeing the overall operations of the clubhouse.
• Supervise and train staff, ensuring they provide excellent service to members and guests.
• Assist in developing and implementing policies and procedures to enhance efficiency and customer satisfaction.
• Help manage inventory, stock control, and ordering to maintain appropriate levels and minimize waste.
• Maintain a clean and organized clubhouse, ensuring a welcoming environment for members and guests.
• Support the Clubhouse Manager in planning and executing special events and promotions.
• Address member and guest concerns and resolve any issues in a professional and timely manner.
• Collaborate with other departments to ensure seamless operations and exceptional guest experiences.

Requirements

• Prior experience in a supervisory role in the hospitality industry, preferably within a clubhouse or hotel setting.
• Strong organizational and problem-solving skills.
• Excellent interpersonal and communication skills.
• Knowledge of food and beverage operations, including ordering, inventory management, and cost control.
• Ability to work well under pressure and handle customer concerns with professionalism.
• Flexibility to work evenings, weekends, and holidays as required.
• Attention to detail and a commitment to maintaining a high standard of cleanliness and presentation.
• Passion for providing excellent service and creating a positive guest experience.

Benefits

• Pension Plans
• Training & Development
• Free Golf
• 50% discount on food and beverage
• Staff referral programme
• Opportunities for Progression