Deputy Boutique Director, Harrods

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Deputy Boutique Director, Harrods

(Permanent, Full-Time)

HOW WILL YOU MAKE AN IMPACT?

As Jaeger-LeCoultre Deputy Boutique Director, you will play a key role representing the Maison, building and maintaining Boutique reputation by exceeding client expectations but also maximizing sales opportunities to reach budgets. Agile, resilient and connected, you will embrace new retail services while maintaining excellent operations standards as per Jaeger-LeCoultre policies. Last but not least, you will be responsible to foster team spirit and to oversee the team members to both exceed targets and achieve boutique KPIs.

Key responsibilities:

Boutique KPIs

Assist the Boutique Director in

• Achieving monthly and yearly Boutique turnover and KPI targets set by the brand
• Achieving personal targets (quantitative and qualitative)
• Delivering a flawless in store journey to clients, inspire other team members
• Managing and ensuring that Store Operations are perfectly followed (corporate guidelines)
• Ensuring highest level of service to After Sales Clients.
• Managing complaints proactively

Boutique Management and team leadership

Assist the Boutique Director in

• Driving, monitoring and reporting performances of the boutique and each team member with boutique routines such as Morning briefs and Coaching sessions
• Ensuring that store operations and all store procedures are perfectly followed to enable the team to perform at their very best on the shop floor.
• Providing training plan and career path to your team to ensure highest level of motivations
• Acting as a business enabler for the boutique team to grow and engage VVIC clients database

Business development:

Assist the Boutique Director in

• Leveraging London and Knightsbridge district strategic positions in luxury retail to grow Jaeger LeCoultre's business
• Participating in networking activities inside/outside of the Boutique including client events.
• Bringing visibility through affinity partnership and network of contacts to boost sales and traffic
• Leading by example and develop individual relationships with clients and prospects

Retail and Service Excellence

Assist the Boutique Director in

• Ensuring that the "Selling Ceremony" is respected by all team members while delivering a flawless in store journey to clients, while providing best possible clienteling activations
• Anticipating clients' specific needs
• Striving to achieve 100% in Mystery shopping result for the Boutique team
• Acting as an Ambassador for the Brand, ensuring the integrity of its image with clients and within the local retail community (Harrods and beyond).
• Ensuring impeccable grooming standards according to guidelines

Outreach

Assist the Boutique Director in

• Developing relationships and build a network of key contacts, build brand awareness and recruit new clients.
• Participating to off-site events and clienteling activities organised by Marketing and event team.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Solid experience in Luxury Goods Retail
• Previous experience in managing a team
• Complete understanding of KPI management
• Very good general education, sense for etiquette and presentation
• Strong sense of luxury service, aesthetics and proactive approach
• Very good interpersonal competences and ability to interact with international clientele. Able to develop a network.
• Very good organisational skills, at ease with performance management and analytical tools
• Excellent communication skills. Fluent in English and another language is a plus.
• Passion for watches and luxury goods

WHAT MAKES OUR GROUP DIFFERENT?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.
• We value freedom, collegiality, loyalty, and solidarity.
• We foster empathy, curiosity, courage, humility, and integrity.
• We care for the world we live in.

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

1st Stage - After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call

2nd Stage - Interview with the Sales Manager and Head of Marketing and Communications

3rd Stage - Interview with the Human Resources Manager

LEARN MORE ABOUT LIFE AT RICHEMONT BELOW:

https://www.linkedin.com/company/richemont/

https://www.youtube.com/channel/UCtcz344eqsWvggwOnq-yljg

Jaeger-LeCoultre - YouTube

LEARN MORE ABOUT LIFE AT JAEGER-LECOULTRE
careers.jaeger-lecoultre.com