Deputy Administration Manager - Scheme Events

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Deputy Administration Manager - Scheme Events

Consultant

Middlesbrough

Hybrid

Full Time

Permanent

Ref: 002749

XPS Group is a leading UK consulting and administration business specialising in the pensions and insurance sectors. At XPS, our vision is to create a vibrant place to work where difference is recognised as a strength and where talented people can flourish and achieve their highest potential .

Our Pensions Administration business continues to grow and we are now looking for an experienced Deputy Administration Manager to join our vibrant Middlesbrough office with hybrid working. This is an exciting role and would most likely suit someone with previous experience in a similar pensions role where they have gained knowledge and experience of Defined Benefit schemes, people and workflow management and pension regulations.

A FTSE 250 company, XPS combines expertise and insight with advanced technology and analytics to address the needs of over 1,400 pension schemes and their sponsoring employers on an ongoing and project basis. We undertake pensions administration for over one million members and provide advisory services to schemes and corporate sponsors in respect of schemes of all sizes, including 88 with assets over £1bn. We also provide wider ranging support to insurance companies in the life and bulk annuities sector.

Our people drive our success and as an XPS employee you can bring your whole self to work - Everyone is treated equally and with respect. We will provide you with the support and training you need to grow and be at your very best. It's about inclusion and diversity, ensuring all our people feel included, that they belong to XPS and that they're happy. Above all, it's about ensuring everyone has a voice and feels valued. Because they are.

The Team

Our award-winning pensions administration business puts scheme members at the heart of everything we do. Our services include scheme administration, first-time outsourcing, member communications and scam protection.

Learn more here: https://www.xpsgroup.com/what-we-do/administration/

The Role

As a Deputy Administration Manager with XPS you will:

• Overseeing the management of annual and ad-hoc projects for all schemes on the team and ensuring projects are fully monitored and completed in line with customer and legislation requirements.
• Deputising for the Administration Manager and in meetings when necessary.
• Scrutinising the client work of other less experienced pension administration team members.
• Monitoring accuracy, performance, and SLAs for the team, including activity and client performances, and taking action to ensure targets are met.
• Liaising with Administration Manager regarding appraisals and regular catch up meetings. Conducting some appraisals and catch-up meetings including regular mentoring meetings with staff on probation.
• Attending and actively contributing ideas to deputy administration manager meetings.
• Disseminating information to team at regular meetings, including technical updates.
• Providing technical support, help identify any training needs across the team and assisting with developing and mentoring team members.
• Ensuring the accurate update of time recording system for both chargeable and non-chargeable activities.
• Anticipating, resolving and owning problems, identifying solutions to management as and when required.
• Preparing, checking and issuing administration bills.
• Updating internal change control and other schedules and spreadsheets as required.
• Ensuring breaches, errors and complaints logs are promptly completed and regularly reviewed.
• Assist in recruitment process including interviews.
• Take part in marketing and new business activities including completing tender responses, attending pitches and presenting at site visits.
• Providing expert advice solutions to pensions queries and pensions consultative advice.
• Provide guidance to team members on items such as utilisation and recoverability so there's more of an awareness at all levels.
• Provide guidance to senior team members on fees to quote for ad-hoc projects/service upgrades.
• Sign out non-standard letters in response to client and member queries.

Your profile

Essential Criteria

• Previous pensions administration experience of Defined Benefit (DB) schemes
• Able to demonstrate an expert knowledge of pensions administration activities and can apply this knowledge to any scheme.
• Experience of current pensions legislation and framework is essential, especially the regulatory requirements of the various Pensions and Finance Acts which impact on pensions administration.
• Previous supervisory or workflow management experience is required ideally including performance monitoring, appraisals, recruitment etc.
• Third party pensions administration experience preferred, although strong all round experience within an in house pensions department which is not purely process driven will be considered.
• Able to demonstrate a numerical aptitude evidenced by work related experience or academic achievements.
• IT proficient, in particular Microsoft Word, Excel, Outlook & PowerPoint.
• Sound commercial and business awareness.

What we offer:

Find out more about Life at XPS

Find out more about Our People Approach

We offer an attractive reward package, typical benefits can include:

• Competitive salary
• Participation in annual discretionary Bonus Scheme
• 25 days holiday plus flexibility to buy or sell holiday
• Flexible Bank holidays
• Pension scheme, matching contribution structure
• Healthcare cash plan
• Flexible Benefits Scheme to support you in and out of work, helping you look after you and your family covering Security & Protection, Health & Wellbeing, Lifestyle
• Life Assurance cover, four times basic salary
• XPS Rewards (offers High Street discounts and savings from retailers and services providers as well as offers available via phone)
• Employee Assistance Programme for you and your household
• Access to a digital GP service
• Paid volunteering day when participating in Company organised events
• Staff referral scheme when you introduce a friend to XPS

What next:

If you feel XPS could be the next step on your career ladder, please apply directly via the links provided and we look forward to learning more about you. We will consider all applicants and respond swiftly.

Please discuss with the recruitment team, via phone or email, if you require any adjustments to the recruitment process. For example, we can provide materials in an alternative format, or give you extra time in interviews or tests.

If you do not feel ready to apply or still have questions, please email us by clicking here

The successful candidate will need to demonstrate the following requirements:

• Right to Work confirmation
• DBS Disclosure check
• Employment or educational references covering five years
• Satisfactory credit check

We continuously strive to build an inclusive workplace where all forms of diversity are valued, including age, background, disability, gender, gender identity, gender expression, race, religion or sexual orientation.

Please note we reserve the right to close our vacancies early and we only accept CVs direct from candidates or our preferred supplier list.

XPS try wherever possible to respond to all applicants if for any reason you have not heard from us within 28 days of your application, please assume you have been unsuccessful on this occasion.