Depot Operation Manager (WFF)

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Overview

The Role and Team

You will be working along side the RSOM to deliver an outstanding service to our customers at Wiltshire Farm Foods, Redhill. You will be responsible for the day to day running of the depot, ensuring we hit all of our financial and operational targets and being proactive through exceptional leadership to build plans for any KPI's that are off track. The office manager will directly report to you and you will provide support to ensure the office team are delivering an exceptional customer experience. Additionally, you will manage the delivery team to ensure that all health and safety policies and delivery procedures are adhered to.

Who We Are

We're the leading food producer for the health and social care sector, providing delicious, nutritious and sustainable meals for people at home or in care.
We're also the parent company of Wiltshire Farm Foods, the UK's premier home-delivery service for ready-made meals.

Through our wide range of well-presented, nutritious meals to suit every taste and dietary need, we aim to make a real difference to lives of elderly and vulnerable people in care.
We're proud to be a Living Wage employer and member of the Ethical Trading Initiative. We support British food and farming and operate a successful programme of waste reduction and resource efficiency across our whole business.
In addition to your salary you will receive a comprehensive training program, 33 days annual leave holiday entitlement, the ability to buy additional annual leave, retail discounts, free car parking, subsidised staff restaurant, free turkey (or voucher) at Christmas and much more!

Responsibilities

Operations
- Ensure Health & Safety, Hygiene and Food Safety procedures & practices are adhered to and followed at all times
- Ensure adequate, cost effective resource levels are in place

- Maintaining stock levels to meet our customer demands
- Work with and support staff on a day-to-day basis to deliver profitability and service standards.
- Ensure all behaviours are in line with apetito's Code of Conduct
- Maintain excellent operational standards throughout the Contract
- Adherance to all apetito procedures and deadlines
- Ensure all company vehicles are maintained as appropriate

- Be a key link between the teams onsite
- Deputise for the RSOM in their absence

- Maintaining route optimisation processes included routing

- Responsible for delivery of retail standards within the depot

Financials
- Support the RSOM to deliver company and client business objectives
- Agree contract KPIs, monitor performance against KPIs and drive/manage performance and profitability to ensure achievement
- Achieve budgeted sales and profitability, influence key P&L drivers and accurately forecast future financial performance

People
- Demonstrable leadership and coaching/ support provided to employees on a day-to-day basis to increase engagement and motivation
- Recruit, induct, develop, appraise and review contracted employees as appropriate to ensure successful sign-off probationary

- Develop training structures to ensure growth within the depot
- Identify and manage training and development needs of staff

Customer
- Champion and oversee excellent service standards
- Ensure all processes are communicated and followed by all personnel
- Promote and instil belief in customer service ensuring customer expectations are met and where opportunities arise, exceeded

-Ensure all new literature is delivery by the team to customers

Communications
- Maintain excellent communications with client employees ensuring quality information is exchanged when appropriate ie feedback from Leadership Conference
- Deliver all client and company administration and reporting requirements
- Abide by client, company and legislative policies and procedures ensuring consistent compliance
- Maintain quality and standards of overall presentation, ensuring adherence to company and agreed contract standards
- Champion Employee Forums - promote attendance/engagement by Employee Representatives
- Create excellent inter-company relationships within departments (ie HR, Finance etc., ) and divisions

-Build and maintain a relationship with the larger team across the UK and Ireland, sharing best practice

Qualifications/Personal Qualities

Essential:
- Demonstrate a high standard of customer care
- Telephone skills: able to handle calls effectively and professionally
- Administration experience
- Proven experience in stock control
- Proven ability in managing and developing a team
- Confident in people management activities e.g. recruitment, sickness absence, performance management and disciplinary procedures
- Able to understand and translate P&L accounts
- Experienced in prioritising workload
- Computer skills: confident users of all Microsoft Office Suite (Intermediate level or above)

Desirable:
- Transport & Logistics background
- eMeal (Navision) knowledge
- Contract Catering experience
- Fleet management experience
- Level 3 Food Hygiene Certificate

Personal Qualities:

Essential:
- Effective engagement skills, both on a 1-2-1 basis and within a team
- Calm under pressure - resilient
- Flexible
- Able to work to tight deadlines
- Able to work self-sufficiently
- Excellent communicator
- Demonstrates a passion for customer care
- Motivated to achieve, has a "can do" attitude
- Pro-active self starter who can prioritise effectively, balancing a commercial focus with an understanding of our business
- Strong team working skills at all levels, fostering a culture of continuous improvement and excellence in delivery
- Results focused, persistent in pursuit of achievement

Desirable:
- From time to time, you will be required to visit our Trowbridge Factory and other depots & locations for meetings, training etc and other depots which may require overnight stays.