Department Manager - House Of Fraser

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Company Description

Frasers:

House of Fraser is a department store group with locations across the UK and Ireland and is one of the best known names on the high street. With a heritage than spans over 170 years and a portfolio of over 500 global brands, we are now entering into an exciting new future of our brand under our new Frasers store concept.
We are now looking for Floor Managers to manage our Premium Frasers Floor in our newest Flagship Multi-facia store in Meadowhall, Sheffield.

Reporting to the Store Manager, you will have a supportive responsibility for your store and team within The Frasers Group. You will achieve this by assisting the Store Manager to train, coach and progress team engagement on how to surpass the company objectives. You will support business initiatives and ensure these are met with positivity and pace, whilst assisting with the control and delivery across the board for store operations, customer service, budget control, people and product. Furthermore, you will take ownership of key areas to share responsibility and be accountable for the store in the Store Managers absence.

Job Description

1. Operations:
• Assist with all store operations and deliver to expectation on all KPI's
• Support with the planning of workload to ensure a productive and efficient team
• Make confident decisions, and delegate to the team effectively
• Support with compliance of process and procedures whilst maintaining a safe and healthy environment for both the team and customers
• Assist with training and coaching the team to best practice
• Use business communication tools to monitor completion of tasks and meet deadlines
2. Controls:
• Use reports to ensure wage controls are met on a weekly basis, assisting with resolving any issues quickly and effectively
• Support with planning store schedules in line with store trading patterns and business expectation
• Assist with compliance for processing of payroll issues and problem-solve effectively
• Support with store daily structure to ensure the store meets compliance, customer service and security standards
• Be accountable for controlling wages and the store in the absence of the Store Manager
3. Sales
• Understand business and customer expectation and motivate the team to deliver an excellent customer experience
• Understand product features and benefits and assist with training the team to maximise sales opportunity
• Understand assigned KPI targets and support with tracking against these targets as well as communicating to and motivating the team.
• Understand the retail industry, business challenges, competitors and customers, with a strong commercial awareness
• Use reports to analyse and support with commerciality of key products to impact sales and profitability
• Interpret merchandising guidelines to the sales floor with strong commerciality and efficiency
4. Development
• Assist with identifying internal talent and support performance management processes to drive exceptional performance
• Support with identifying performance issues and escalate professionally to the Store Manager
• Be self-driven in own personal development take on developmental feedback constructively
• Understand and promote Frasers Group core values and coach the team to engage with these values
• Encourage feedback from team and be a point of contact between the team and Store Manager
5. Leadership and Management
• Inspire the team and act as a role model
• Support with coaching and motivating the team to achieve success
• Take responsibility of key areas to assist the Store Manager and be accountable for any outcomes
• Develop relationships with the store team and ensure everyone is working to the same goals
• Work with your Store Manager and contribute to the success of the store as a whole

Qualifications

The requirements

• 3 years Management experience working in a fast paced, high volume retail environment
• Ability to positively impact results in sales, payroll and stock loss
• Proven record of developing talented individuals
• Must be able to work well under pressure and to strict deadlines
• Committed to supporting the store manager to achieve the highest store standards and customer service
• Experience as a Store Manager or Assistant Manager in a previous role is desired

Additional Information

The Rewards:

• Basic Salary £34,756 per annum
• Commission paid monthly on store sales
• Monthly commercial bonuses
• Quarterly stock audit bonuses
• Monthly rewards and recognition
• 40% uniform discount
• Fantastic progression opportunities & clear career path
• 20% Staff Discount across all Frasers group Stores
• Access to exciting training & development programs
• Cycle to work scheme
• Long service awards