Delivery Operations Manager

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Job Description

Delivery Operations Manager - Manchester
Location: Manchester Spoke
Salary: Competitive

At Ocado Logistics, part of Ocado Group, we pride ourselves on being a global technology leader in online grocery, e-commerce fulfilment, and logistics. We're not just moving goods - we're driving innovation in how customers receive their orders.
We're now looking for a Delivery Operations Manager to lead our busy Manchester spoke site. This is a fast-paced, high-volume environment where you'll have full responsibility for people, performance, facilities, and service delivery.

The Role

As Delivery Operations Manager, you'll play a pivotal role in site performance and customer experience. Leading a large team, you'll be accountable for operational KPIs, resource planning, and ensuring safe, efficient, and cost-effective deliveries.
You'll lead by example, inspire your teams, and bring a proactive, hands-on approach to problem solving. Success in this role means driving both operational excellence and employee engagement - living and breathing our five pillars: Safety, People, Customer, Delivery, and Cost.

Key Responsibilities

• Full accountability for Manchester spoke operations, including staff, facilities, vehicles, and customer experience.
• Lead, develop, and motivate a team of 400 colleagues, including 8 Team Managers, 6 Chargehands, the Marshalling team, and CSTMS.
• Manage performance through operational KPIs, on-time delivery, absence, health & safety, and colleague development/appraisals.
• Oversee a large-scale operation of 110 vans delivering c.25,000 weekly orders.
• Plan resources and budgets effectively, ensuring operational and financial targets are met.
• Maintain strong communication across all levels, driving collaboration and customer service excellence.
• Take ownership of admin and data analysis - advanced spreadsheet skills are essential.

About You

• We're looking for an experienced operational leader who thrives in a logistics or distribution environment. You'll have:
• Proven experience in a senior operations or site management role (transport/fleet management advantageous).
• A track record of managing large teams in a fast-paced, service-driven business.
• Strong leadership skills - charismatic, approachable, and able to inspire and motivate.
• A self-sufficient, proactive mindset, with the confidence to use initiative and drive improvements.
• Excellent organisational, analytical, and communication skills.
• Experience at DPD, Amazon, Royal Mail or similar high-volume logistics businesses is highly desirable.

What We Offer

• Hours: Flexible start times - 7am-3pm, 8am-4pm, or 9am-5pm
• Standard office hours with on-call responsibilities as required
• 1 Saturday in every 6 (with a day off in lieu)
• Development opportunities within a growing, innovative organisation
• On joining, you'll receive a full handover, shadowing our interim Operations Manager to ensure a smooth transition into the role.

Ready to lead one of Ocado Logistics' busiest spoke sites and make a real impact? Apply now to join us as our next Delivery Operations Manager in Manchester.