Delivery Manager
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About us:
King's IT Department provides core IT infrastructure and application services in support of teaching and learning, research and administration across the College. A wide range of applications and services are delivered and supported by central and campus-based teams working in collaboration with other College colleagues.
Within IT Solutions, the IT Estates & Facilities portfolio delivers project delivery expertise for Estates and Facilities IT projects.
About the role:
The Delivery Manager (DM) takes responsibility for the delivery of value through systems-based change in a large complex environment, leading a diverse multi-skilled team. The DM will have expertise in either - or both - Agile and Waterfall delivery methods.
In addition to experience and expertise in delivery frameworks, the post holder will be required to build positive working relationships across a wide stakeholder community including external partner organisations, to ensure that the expected outputs and outcomes of change initiatives are delivered effectively and efficiently.
For Waterfall specialists
• Define, document, and successfully deliver IT projects in line with the King's project delivery standards.
• Plan, identify, and secure resources to support a successful outcome of work packages of the project
• Monitor resource utilisation and expenditure against budget
• Produce plan and budget reports to assist in the approval and management of projects as well as briefings and other related project governance communications
• Manage IT procurement activities in conjunction with Procurement, Supplier Management, and IT Solutions colleagues. This can include tender development, evaluation, shortlisting, supplier selection and contract negotiation
• Provide mentoring advice and guidance to less experienced colleagues as required
• Matrix manage staff, contractors and vendors where necessary
• Ensure that project, quality, change control and risk management processes are maintained
• Contribute to the creation of benefits realisation plans as part of each project
For Agile specialists
• Act as a servant leader and coach for an Agile team, facilitating team events and processes as well as supporting teams and Agile Release Trains (ART)s in delivering value.
• Educate the team in Scrum, Built-in-Quality, Kanban and SAFe, ensuring that the agreed Agile processes are followed.
• Improve flow by removing impediments and foster an environment for high-performing team dynamics, continuous flow and relentless improvement
• Assist decision makers with the review, prioritisation and optimisation of the portfolio
• Build high-performing teams by coaching, fostering collaboration, resolving conflicts and developing team skillsets
For both
• Experience of managing the activities of self and/or others.
• Change delivery skills that may have been gained/be identifiable through previous experience.
• A direct managerial track record.
• Authoritative knowledge of the work practices, processes and procedures relevant to the role and specialist work practices and/or professional guidelines relevant to the work area.
• Sector/commercial awareness.
• Detailed knowledge and understanding of systems/services in own area and their varied applications.
• Managerial skills such as coaching, motivation, managing performance.
• Financial training relevant to the management and control of budgets, or experience of managing budgets.
About you:
To be successful in this role, we are looking for candidates to have the following skills and experience:
Essential criteria
1. Education to degree standard and/or equivalent qualifications / experience
2. Recognised Project Management Certification or Agile Delivery certification e,g, Prince2 Practitioner, APMP PMQ, SAFe Certified Scrum Master
3. Experienced at providing expertise managing delivering value with a diverse team
4. Significant experience of managing, inspiring, engaging and motivating a team, using interpersonal skills to achieve excellent results
5. Ability to identify and manage priorities, whilst considering the needs of a diverse range of stakeholders
6. Excellent presentation skills and the ability to communicate confidently, articulating ideas to both technical and non-technical audiences
7. Significant experience of working with third parties to deliver IT Solutions
8. Experience in a Main Contractor/Fit-Out environment
9. Experience in managing structured cabling, networking, and AV implementations.
Desirable criteria
1. ITIL Foundation qualifications
Downloading a copy of our Job Description
Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the next page after you click "Apply Now". This document will provide information of what criteria will be assessed at each stage of the recruitment process.
We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community.
We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's. We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.
To find out how our managers will review your application, please take a look at our 'How we Recruit' pages.
Interviews are due to be held within 2 weeks of adverts closure date.