Delegated Authority Oversight Manager

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Delegated Authority Oversight Manager

London, United Kingdom

AXA XL's culture of profitable growth is at the core of our business unit ethos, and the primary driver of

both strategic and day-to-day decisions. As an extensive global business, we take pride in our raise the bar behaviours and strategic drivers, to unlock the potential of our client, brokers, coverholders and employees. We aim to consistently outperform the competition and attract the best talent by being the employer of choice in the UK & Lloyd's market.

The mission of the Delegated Authority Service Centre (DASC) is to support the AXA XL UK & Lloyd's ambition to be the preferred insurer for Delegated Authority business in the London Market.

The ambition is to provide the best service internally (to underwriting and claims) and externally in the market (to coverholders, third party claims adjustors, regulators), through the entire end to end delegated authority process; from on-boarding, binder lifecycle management, to reporting and analysis, supported by high quality data and a class leading efficient governance and control environment.

The DASC management team, led by the Head of the DASC, will consist of an Onboarding and Due Diligence Manager, Operations and Data Reporting and Analytics Manager, Oversight Manager, and a Services and Delivery Manager.

The Oversight Manager will play a key role in significantly influencing and elevating the delegated business operations through the DASC.

As the Delegated Authority Oversight Manager at AXA XL UK&L, you will play a crucial role in managing and overseeing the delegated authority framework, and in the implementation and running of a successful DASC model. This includes ensuring compliance with regulatory requirements, maintaining high standards for coverholder onboarding, and managing the audit processes. You will need to work collaboratively across the delegated service centre with the relevant experts to create a unified approach and improve regulatory relations. Your efforts will help safeguard the company's interests and ensure that all delegated authority activities are conducted in a manner that makes it simpler for Clients, Coverholders, Brokers and internal clients to do delegated business with us.

Delegated Authority is a material element of the UK & Lloyd's BU business, representing circa $1bn GWP with over 250 Coverholders across multiple global territories. The role requires overseeing coverholder onboarding, annual binder renewals, Lloyd's & FCA compliance, product oversight, complaints management, audit management, and remediation and exit strategies.

DISCOVER your opportunity

• Setting standards/requirements for onboarding of Coverholders and Delegated Claims Administrators (e.g. act as gatekeeper for Conduct Risk standards).

• Ensure all HPR/MPR products under renewal binders undergo annual conduct risk evaluations per Lloyd's requirements.

• Ongoing identification, profiling, mitigation, and evaluation of DA Coverholder and Product compliance.

• Monitor ongoing products (live & run-off) and complete the Annual Fair Value Assessment (FVA).

• Monitor and assess the performance of delegated authority partners, including underwriting results, adherence to binding authorities, claims management, and regulatory compliance

• Review of Complaints MI and investigation of complaints as required.

• Own the audit process for CH/DA including scoping & planning, quote approval, audit plan progress monitoring, and liaising with CH or DA to ensure actions/recommendations are resolved.

• Provide oversight regarding the management of the exit strategy and run-off procedures.

• Conduct regular reviews and audits of delegated authority activities to ensure adherence to company policies, regulatory requirements, and industry best practices.

• Collaborate with internal stakeholders to address any issues or concerns related to delegated authority relationships and implement corrective actions as necessary

• Provide guidance and support to internal and external stakeholders on delegated authority oversight requirements, processes, and best practices

• Oversee the resolution of escalated issues and disputes related to delegated authority activities, working closely with legal, compliance, and other relevant teams

• Prepare comprehensive reports and presentations on delegated authority oversight activities, findings, and recommendations for improvement

• Contribute to the improving regulatory relationships with a unified approach with other touchpoints

You will report to the UK & Lloyd's Head of Delegated Authority Service Centre

SHARE your talent

SHARE your talent

• Bachelor's degree preferred and experience in insurance with a focus on coverholder management practices.

• Experience in managing oversight and controls

• Experience managing audit processes for delegated authority within an insurance context.

• Strong understanding of Lloyd's and FCA regulatory requirements.

• Excellent analytical and problem-solving skills.

• Ability to manage multiple tasks and projects simultaneously.

• Strong communication and interpersonal skills.

• Ability to manage onshore and offshore, including a combination of landlord and managed service resource.

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business - property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

Inclusion & Diversity

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It's about helping one another - and our business - to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
• Robust support for Flexible Working Arrangements
• Enhanced family friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at axaxl.com/about-us/inclusion-and-diversity . AXA XL is an Equal Opportunity Employer.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature : How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We're committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change : The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG : All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action : We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving.

For more information, please see axaxl.com/sustainability