Delegated Authority Data & Operations Manager

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Delegated Authority Data & Operations Manager

London, United Kingdom

AXA XL's culture of profitable growth is at the core of our business unit ethos, and the primary driver of

both strategic and day-to-day decisions. As an extensive global business, we take pride in our raise the bar behaviours and strategic drivers, to unlock the potential of our client, brokers, coverholders and employees. We aim to consistently outperform the competition and attract the best talent by being the employer of choice in the UK & Lloyd's market.

The mission of the Delegated Authority Service Centre (DASC) is to support the AXA XL UK & Lloyd's ambition to be the preferred insurer for Delegated Authority business in the London Market.

The ambition is to provide the best service internally (to underwriting and claims) and externally in the market (to coverholders, third party claims adjustors, regulators), through the entire end to end delegated authority process; from on-boarding, binder lifecycle management, to reporting and analysis, supported by high quality data and a class leading efficient governance and control environment.

The DASC management team, led by the Head of the DASC, will consist of an Onboarding and Due Diligence Manager, Operations and Data Reporting and Analytics Manager, Oversight Manager, and a Services and Delivery Manager.

The Operations and Data Reporting and Analytics Manager will play a key role in significantly influencing and elevating the delegated business operations through the DASC.

As the Delegated Authority Data and Operations Manager at AXA XL UK&L, you will play a crucial role in managing and overseeing both data-related and operational activities within the delegated authority framework, and in the implementation and running of a successful DASC model. This includes data management and handling, insight generation, governance reporting, regulatory reporting, KPI tracking, bordereaux management, loss fund processes, and premium payment tracking. You will need to work collaboratively across the DASC with the relevant experts to create a unified approach and improve regulatory relations. Your efforts will help safeguard the company's interests and ensure that all delegated authority activities are conducted in a manner that makes it simpler for Clients, Coverholders, Brokers and internal clients to do delegated business with us.

Delegated Authority is a material element of the UK & Lloyd's BU business, representing circa $1bn GWP with over 250 Coverholders across multiple global territories. The role requires overseeing data manipulation & insight generation, governance reporting, regulatory reporting, and KPI tracking.

DISCOVER your opportunity

• Oversee the data management and operational aspects of delegated authority relationships with underwriters, brokers, and coverholders

• Oversee the non-financial regulatory reporting activities

• Ensure accurate and timely processing of delegated authority transactions, including underwriting, claims, and financial activities

• Collaborate with internal stakeholders to develop and implement efficient processes for data capture, validation, and reporting related to delegated authority activities

• Monitor and review delegated authority performance metrics, including underwriting results, adherence to binding authorities, and claims management

• Identify and implement process improvements to enhance operational efficiency and data quality for delegated authority activities

• Provide support and training to internal and external stakeholders on data management systems and operational procedures related to delegated authority

• Prepare regular reports and presentations on delegated authority data and operational performance, highlighting areas for improvement and optimization

• Ensure compliance with regulatory requirements and company policies for delegated authority operations and data management

• Contribute to the improving regulatory relationships with a unified approach with other touchpoints

Operational Responsibilities:

• Bordereaux Management : Receive, chase, and transform bordereaux (Premium, Risk, and Claims) data into a structured format using Watertrace. Follow up on queries/issues with individual BDX and chase issues flagged by the analytics & reporting team. Store all related documents and data.

• Data Quality Analysis : Ongoing analysis of bordereaux data quality, flagging key issues such as inconsistent formats and missing data fields.

• Loss Fund Feedback Loop : Perform tasks to maintain the loss fund feedback loop, including ingesting and structuring claims data for technical claims team/actuarial review.

• Account Management : Manage account query resolution processes, track actual premium payments against forecasts (BAM/LAM process), and periodically assess accounts against credit control guidelines. Identify and escalate non-payment issues to CH.

Analytics & Data Responsibilities:

• Data Management : Oversee processes, including receiving, ingesting, cleaning, and organizing data into a database, ensuring accurate maintenance of both operational and performance data.

• Operational MI Reporting : Create operational MI to report on metrics such as bordereaux received versus expected, processing performance, and generate conduct risk and complaints MI for the Oversight team.

• Stakeholder Reporting : Provide operational analytics and MI to key stakeholders for governance and executive management review, including KPIs and acceptance rate reporting. Own the operational components of regulatory reporting.

• Data Repository & Dashboard Maintenance : Maintain a central repository of data in pre-defined formats for portfolio monitoring analytics and update the operational dashboard as required.

• Regulatory Reporting Management: Oversee the non-financial regulatory reporting activites and offshore teams, including supporting data requirements for Consumer Duty and Fair Value Assessments

• Ad Hoc Requests & KPI Tracking : Respond to ad hoc data and MI requests from key stakeholders. Track and report on KPIs for service pillars or the Delegated Authority Service Centre based on pre-defined SLAs.

You will report to the UK & Lloyd's Head of Delegated Authority Service Centre

SHARE your talent

SHARE your talent

• Bachelor's degree preferred and experience in insurance with a focus on data management and delegated authority operations.

• Proven experience in data management and handling, cleansing, and organization within an insurance context.

• Experience managing bordereaux and loss fund processes within an insurance context.

• Strong understanding of regulatory and governance reporting requirements specific to the insurance industry.

• Proficiency in using data management tools and data visualization software.

• Excellent analytical and problem-solving skills, with the ability to generate actionable insights from complex data sets.

• Ability to manage multiple tasks and projects simultaneously, ensuring timely and accurate delivery.

• Strong communication and interpersonal skills, with the ability to collaborate effectively with various stakeholders.

• Experience with KPI tracking, reporting processes, and maintaining operational dashboards.

• Ability to manage onshore and offshore teams, including a combination of landlord and managed service resource.

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business - property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

Inclusion & Diversity

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It's about helping one another - and our business - to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
• Robust support for Flexible Working Arrangements
• Enhanced family friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at axaxl.com/about-us/inclusion-and-diversity . AXA XL is an Equal Opportunity Employer.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature : How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We're committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change : The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG : All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action : We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving.

For more information, please see axaxl.com/sustainability