Defence Account Manager

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About us

Smiths Detection , part of Smiths Group , is a global leader in threat detection and screening technologies for aviation, ports & borders, defense, and urban security. Our expertise is spread across 5 R&D centers, 21 Global Offices and 7 Manufacturing Sites with 3000 Brilliant minds globally contributing for over 40 years at the frontline which enables us to deliver the solutions needed to protect our society from any threat and illegal passage of explosives, prohibited weapons, contraband, toxic chemicals, and narcotics. Every minute of every day, our technology and talented team members help to make the world a safer place - https://youtu.be/JmcKLJTrHLc

Job Description

The Defence Account Manager is responsible for managing and expanding relationships with clients in the defence sector, focusing on Smiths Detection CBRNE technology solutions (Chemical Biological Radiological Nuclear Explosives).

The role requires a deep understanding of defence industry requirements and the ability to align company offerings with client needs. This position involves driving sales growth, maintaining customer satisfaction, and ensuring compliance with relevant regulations.

Duties and Responsibilities

What you'll do:

Account Management:

• Identify and pursue new sales and business opportunities within the defence sector, including new markets, products, and partnerships.
• Act as the primary liaison between the company and its defence clients, ensuring their needs are understood and met.
• Conduct regular client meetings to discuss ongoing projects, future needs, and potential new opportunities.

Sales management:

• Work in close partnership with the sales order intake team to ensure timely and accurate delivery of quotations and sales proposals to prospects.
• Together with the Defence Business Development Manager, develop and implement strategic account plans to achieve sales targets and expand market share.
• Prepare and deliver compelling presentations and proposals tailored to the unique needs of defence clients.

Technical Expertise & Product Knowledge:

• Maintain a deep understanding of the company's defence technology offerings, including IMS, CBRNE, and digital solutions.
• Provide clients with expert advice and guidance on the best solutions to meet their specific defence needs.
• Collaborate with the technical team to ensure the successful implementation and integration of technology solutions.

Compliance & Regulations:

• Ensure all sales activities and client interactions comply with relevant defence industry regulations and company policies.
• Stay informed of changes in defence procurement processes, export controls, and other regulatory requirements.

Customer Satisfaction & Support:

• Monitor customer satisfaction levels and work proactively to resolve any issues or concerns.
• Coordinate with the customer support and service teams to ensure timely and effective delivery of products and services.
• Collect and analyse client feedback to improve offerings and customer service.

Reporting & Analysis:

• Provide regular reports to senior management on account performance, sales forecasts, and market trends.
• Analyse market conditions and competitor activities to identify risks and opportunities.

The Individual

The ideal candidate will have the following skills/experience -

Qualifications:

• Proven experience in account management or sales within the defence or technology sectors.
• Strong understanding of defence technology, procurement processes, and industry regulations.
• Excellent communication, negotiation, and presentation skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Willingness to travel as needed to meet with clients and attend industry events.

Preferred Skills:

• Experience working with government contracts and defence procurement.
• Familiarity with military concepts of operations relating to CBRNE technologies.
• Strong problem-solving skills and the ability to think strategically.

This role will require travel to client sites, military installations, and industry conferences across the Northern Europe region.

Some projects may involve working in secure environments with strict confidentiality requirements.

To find out more about life at Smiths Detection check out our LinkedIn https://www.linkedin.com/company/smiths-detection/ and follow our story

Join us for a great career and competitive compensation & benefits whilst keeping the world a safer place.

Diversity & Inclusion

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Detection, Smiths Group, nor any of our recruitment partners ever request payment to enable participation - including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career's website ( www.smithsdetection.com/careers )