Debt Prevention Programme Manager
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Job Description
Salary: £58,184
Grade: L5 Z2
Location: 5 Pancras Square N1C 4AG - Hybrid 2 days in the office per week
Contract Type: Permanent
Hours: Full Time
Closing Date: Sunday 14th July 2024 23:59
About Camden
Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We're home to the most important conversations happening today and we're making radical social change a reality, so that nobody gets left behind. Here's where you can help decide a better future for us all. The twin impacts of the housing crisis and more recently the cost-of-living crisis is pushing more and more of our communities into financial distress and to debt and we are tackling this problem head on with our new Money Advice Service.
How You'll Be Involved
We're looking for a dynamic leader to lead our new debt prevention service, bringing together experts in debt, welfare, and financial inclusion. As the service lead, you'll oversee a team of 15 advisors, working closely with our Local Welfare Assistance Programme Manager to deliver a targeted service that proactively supports households in debt.
You'll use data analysis to identify residents at risk of debt and make proactive contact, working closely with our policy researcher, senior data analyst, and data apprentice to develop strategies. Your team will work in the open, presenting their work to a broad audience and building partnerships across the Council.
In addition to leading the debt prevention service, you'll also work on programme leadership for debt transformation, coordinating efforts to model best practice in public sector debt collection. You'll guide service redesign, identifying pain points in debt collection and coordinating teams to deliver transformation. Your priority will be a corporate debt approach, exploring how revenues officers can collaborate more closely around residents with multiple council debts.
As a key representative of the London Borough of Camden, you'll attend local, regional, and national meetings, supporting the Head of Debt and Financial Resilience on poverty, debt, and welfare-related work.
To view the Job Profile, please click HERE or copy and paste the below URL into your browser: http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/10570131/file/document...
All About You
To find out more about what it is like to work at Camden, meet some of our People by visiting 'www.camdenjobs.co.uk/our-stories'.
We're looking for a seasoned leader with experience in leading operational services, preferably in revenues, debt, or welfare rights. You'll bring a proven track record of driving organisational change using service design and test-and-learn approaches. Your natural coaching style and ability to support diverse teams will help us build a strong, inclusive team.
As a policy-savvy leader, you'll have a deep understanding of debt collection and debt management, as well as stakeholder engagement, communication, and collaboration skills. You'll be able to navigate complex governance structures and budget management, while also understanding the national policy debates around welfare and economic inequality.
With your entrepreneurial spirit and creativity, you'll be able to imagine new ways to use our resources to test interventions and drive policy change. Your ability to turn political direction into effective programme delivery will be crucial in driving our debt transformation programme forward.
What We Offer
At Camden, you'll receive a host of benefits. From flexible working to 27 days annual leave (+ bank holidays!). We also know that a work life balance is extremely important so we also offer family leave, loan schemes and access to our incredible staff networks. We also have an incredible pensions scheme.
Visit 'www.camdenjobs.co.uk/staff-benefits' for more details.
Inclusion and Diversity
We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do.
To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit https://www.camdenjobs.co.uk/inclusion-and-diversity
Anonymised Application - in keeping with Camden's commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.
Asking for Adjustments
Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at resourcing@camden.gov.uk or post to 5 Pancras Square, London, N1C 4AG,