Database Manager

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Job overview

Database Manager.

Leicester Hospitals Charity is seeking a detail-oriented ,motivated fundraising professional to join us as Database Manager. This exciting opportunity to play a pivotal role in achieving our ambitious fundraising goals making a meaningful impact on patients, carers, and NHS staff across Leicester's hospitals.

The official charity for Leicester Royal Infirmary, Glenfield Hospital, Leicester General Hospital, and the University Hospitals of Leicester NHS Trust (UHL). We enhance patient care, support carers, and improve the wellbeing of NHS staff. Our work aligns closely with UHL's strategic priorities, ensuring we provide support where it's needed most.

As Database Manager, you will:

• Manage and maintain the fundraising database, ensuring accuracy, security, and GDPR compliance.
• Provide data insights to inform donor engagement and targeted campaigns.
• Lead the development of efficient data management processes.
• Collaborate with teams to optimise the use of technology and data.
• Train and support staff in using the database effectively.

We are looking for:

• Proven experience in database management, ideally in the charity sector.
• Proficiency in CRM systems (e.g., Raiser's Edge or Donorflex).
• Strong analytical skills and attention to detail.
• A solid understanding of GDPR.
• Excellent communication and teamwork skills.

Main duties of the job

As a key member of the Fundraising Team, you will:

1. Manage the Charity's CRM (Harlequin)
2. Ensure Data Protection and Information Governance is adhered to.
3. Lead colleagues in the collection, storage, and updating of fundraising data, and the development of data collection processes.
4. Retrieve and analyse data to support fundraising and supporter engagement.
5. Produce reports as required and supporting analysis of data for fundraising and planning purposes.

Working for our organisation

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

We have four primary goals:

• high-quality care for all,
• being a great place to work,
• partnerships for impact, and
• research and education excellence

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

• we are compassionate,
• we are proud,
• we are inclusive, and
• we are one team

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About the University Hospitals of Leicester NHS Trust:

http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacanc...

https://leicesterhospitalscharity.org.uk/

https://www.leicestershospitals.nhs.uk/

Detailed job description and main responsibilities

Data Imports, Development, Selections and Extracts

• Manage the process of uploading timely and accurate data, so that all supporter transactions, preferences, contact details and other data are continually updated and always accurate
• Continually assess the data needs of the Charity team and work to identify improvements
• Manage the process of selections and extracts in support of all fundraising activity.
• Receive and interpret data extract briefs from team colleagues managing appeals.
• Ensure that there is a systematic and planned approach to managing every selection and extract
• Adhere to and implements Charity Policies and Procedures including data protection act and GDPR.

Data analysis and Integrity

• Create, modify and run agreed weekly/monthly reports for the Charity team providing insight from the databases about the success of their activity.
• Run ad hoc analysis reports as requested by colleagues, and advise where further reporting and analysis could add value.
• Run statistical analysis of data sets to further understand target fundraising audiences.
• Develop robust processes that drive improvements in data integrity ensuring improved reliability of the data held on the database.
• Help drive improvements in the accuracy and cleanliness of data held.

Planning & Organisation

• Will be expected to plan own ongoing work and adjust plans according to requirements for deadlines.
• Ensure that all requests for information - both ad hoc and routine are undertaken in a timely manner.
• Contribute to policy development the Charity CRM and other data collection platforms
• Undertake analyses involving data that has several components (e.g. administrative, demographic and financial), from a number of sources and systems.

Person specification

Training & Qualifications

Essential criteria

• Educated to degree level or equivalent level of knowledge gained through experience in a similar role in a fundraising environment.

Desirable criteria

• Member of the Institute of Fundraising. Certificate in Fundraising Management. Evidence of ongoing professional development. A degree in a data, IT, or finance subject.

Skills

Desirable criteria

• Innovative and able to use own initiative.

Commitment to Trust Values and Behaviours

Essential criteria

• Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours.- Commitment to the cause and work of the charity

Experience

Essential criteria

• Experience working with databases. In particular, importing and exporting large data sets to a CRM (ideally a fundraising CRM) including cleaning and deduping. Experience of data management and maintenance within a database or CRM. Experience of working in a professional fundraising environment. Previous use of a fundraising CRM database. Experience of manipulating and analysing data using large data sets (ideally in a fundraising environment). Experience using Microsoft Office (particularly experience of writing macros for excel to assist with regular tasks such as preparing data sets for import). Experience of working in complex organisations, with many (competing) stakeholders.

Desirable criteria

• Familiarity with NHS fundraising or healthcare sector. Previous use of a business intelligence tool.

Analytical and Judgement skills

Essential criteria

• Able to problem solve and use own initiative. High level of numeracy, accuracy and attention to detail. With the ability to collate, analyse and present accurate data. Ability to analyse data - eg. Financial, demographic, etc. to support decisions in a complex and dynamic setting. Excellent IT skills including database systems, office software and online platforms.

Desirable criteria

• Experience of producing reports in support of a particular course of action, or to achieve a specific goal. Evidence of financial management or training. Working knowledge of, and experience of the practical application of, data protection laws and policies including GDPR.

Planning and organisation skills

Essential criteria

• Excellent organisational skills with the ability to prioritise workload and meet deadlines. Ability to plan and manage a varied and complex workload. Ability to work with minimal supervision for extended periods of time. Ability to work as part of a team.

Equality, Diversity and Inclusion

Essential criteria

• Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs. All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others

Communication and relationship skills

Essential criteria

• Good communication and interpersonal skills able to communicate accurately and effectively across a multi-disciplinary team (both verbal and written). Ability to build good internal and external relationships, with staff, supporters and volunteers

Additional Information

Please submit your application form without delay to avoid disappointment; we will close vacancies prior to the publishing closing date if we receive a sufficient number of completed application forms.

Please check the email account (including your junk mail) that you supplied as part of your application on a regular basis following the closing date and throughout the recruitment process, as this is how we will communicate with you.

UHL is an equal opportunities employer. We aim to employ a workforce that reflects the diverse communities we serve. We welcome applications from people from all backgrounds who match our job criteria.

Applicants who have a disability and meet the essential criteria for the job will be interviewed if you indicate you wish to be considered under the Guaranteed Interview Scheme. If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible.

UHL is committed to helping colleagues balance the demands of both their work and personal needs through flexible working arrangements wherever reasonably practicable and subject to service needs.

Disclosure and Barring Service Check

Please note if you are successful in obtaining this position and the post involves regulated activity you will be required to undertake a Disclosure & Barring Service check.

The Trust will pay for the check initially and the money will then be deducted from your salary over a three month period commencing on your first month's payment.

The current price of a check is £38 for an enhanced and £18 for a standard check.

COVID 19 Risk Assessment

Due to the current Covid pandemic we have introduced a staff risk assessment into our pre-employment process. This now forms part of the mandatory pre-employment checks that will be carried out if you receive a conditional offer.

The risk assessment is intended to ensure you are able to safely perform your duties in any of our work areas, and if you have been identified as being particularly vulnerable to coronavirus. Our main aim is to reduce risk and to ensure the safety of all new starters to the Trust as well as current staff, patients and visitors.

If it is identified that you are within a vulnerable category, we will endeavor to make reasonable adjustments to accommodate this through discussions with both Occupational Health and your recruiting manager.

Covid Vaccination Status

Covid-19 vaccination remains the best way to protect yourself, family, colleagues and our patients/service users from the Covid-19 virus. We therefore continue to encourage our current and potential colleagues to get vaccinated.

University Hospitals of Leicester NHS Trust holds the principles of equality, diversity and inclusion at the heart of everything it does and all that it stands for. We are committed to developing a workforce that is representative of the community we serve. We welcome applications from the diverse community of Leicester, Leicester and Rutland, to help deliver healthcare services that meets the needs of our diverse communities.

Employer certification / accreditation badges

Documents to download

• Database Manager Job Description (PDF, 336.6KB)
• Database Manager Person Specification (PDF, 424.6KB)
• Understanding your right to work in the UK (PDF, 1.1MB)
• Employee Benefits (PDF, 578.5KB)