Data Quality Manager

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Thank you for your interest for the North London NHS Foundation Trust (NLFT), it is an exciting time to join us and being part of our journey to improve mental health care across North London and deliver excellent services to our local people. We will achieve this through the North London Way, as we:

• Collaborate at every level by living our Values to create the right conditions for us all to work together.
• Develop our new Trust culture, to help make our new Trust a great place to work and to receive great care.
• Empower our teams to lead the planned improvements in our services, by skilling them and giving them the tools to make the changes.
• Focus on delivering excellence at every level to improve our performance and ensure consistently high-quality care across all our services.
• Ensure that research, Quality Improvement, and technology lead the way and are embedded in our services.
• Take a trauma informed approach to everything we do

We proactively welcome diversity in our workforce and pride ourselves on being an inclusive employer. We aim to recruit from our local communities and provide opportunities to all including apprenticeships, veterans, care leavers and more.

The North London Way to deliver, Better Mental Health, Better Lives, Better Communities.

Our trust website is: https://www.northlondonmentalhealth.nhs.uk/

Job overview

An exciting opportunity to join our Specialist Services Division which provides forensic mental health services in inpatient, community and prison settings, as well as liaison and diversion services to police stations and courts across North London. The postholder will work alongside a small team of data and performance professionals to oversee and manage data extracts and cleansing work prior to data submissions being made. They will ensure there are robust data quality management systems in place that support accurate and robust performance reporting. This will be across a range of systems including the Trust's EPR, and EPRs in use within our Health in Justice services which are managed and controlled by other organisations/partners. You will need to have advanced data management skills and be able to work with and manipulate large and complex datasets.

Main duties of the job

Main Responsibilities

The post holder will provide support to the Division by:
• Developing and operating data quality monitoring and management systems to support the division proactively monitor performance and achieve key performance indicators across a range of domains
• Developing bespoke data collection tools in cases where data does not currently exist to support research, QI projects, service developments, and other initiatives
• Work with colleagues to design and mobilise Power BI dashboards targeting and demonstrating data quality

Working for our organisation

North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people.

Our Five-Year Strategy:

1. We will provide consistently high-quality care closer to home.
2. With our partners in North London and each borough we will ensure equity of outcome for all
3. We will offer great places to work, providing staff with supportive environment to deliver outstanding care.
4. We will be more effective as an organisation by pioneering research, quality improvement and technology.

Why NLFT?

• We develop and retain our staff through leadership behaviours and managers programme and many more opportunities.
• We promote flexible working and support staff with a range of health and wellbeing initiatives.
• NHS Discounts, generous annual leave and NHS pension scheme
• Excellent internal staff network

The post holder will be aligned with our Values:

• We Are Kind
• We Are Respectful
• We Work Together
• We Keep Things Simple
• We Empower
• We Are Proudly Diverse

In order to meet the needs of the Trust you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Camden, Enfield, Haringey or Islington. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.

Detailed job description and main responsibilities

Overview of Main Duties and Responsibilities

1. Information / Data Quality Management
• To ensure and/or oversee accurate data extractions according to the set timetable.
• To interrogate and manipulate large and complex data extracts in order to identify the root causes for any data anomalies or gaps, ie. user error, reporting error, etc.
• To proactively identify any key 'gaps' in the data capture systems that clinicians and managers are provided with and then work with the Information Team to scope, specify and build new system extracts to better meet service information and business intelligence needs.
• To undertake complex ad-hoc data quality activities in areas defined by the Divisional Head of Business Management. This will involve managing potentially contradictory and complex wdata to ascertain a credible, easily understandable position on data quality and its impact. The post holder will be expected to present this information to internal audiences as necessary.
• To aggregate information from multiple sources and across service areas.
• To review guidance and identify ad hoc queries that may support the services' financial or performance position linked to data quality such as unoutcomed activity, missing activity, etc.
• To observe utmost rigour in the protection of patient-identifiable data, including continual improvement of filing practices and security techniques.
• Ensuring that all reports produced meet specified validation and quality control requirements before they are published.
• Ensuring that new reporting protocols, procedures and timetables are documented and existing protocols, procedures, timetables updated as appropriate to ensure business continuity.
• Resolving in a helpful manner any routine queries in relation to the reports developed and escalating any system-related issues.
• Take appropriate action to resolve any anomalies found within extracted data or reports seeking support where appropriate.

2. Planning and Organisation
• Develop and operate a data quality cycle that supports remedial actions that ensure data is cleansed and accurate prior to reporting cycles commencing
• Triangulate all activities with performance teams to ensure work activities are appropriate timed around the business calendar
• Ensure that data quality processes and procedures are in place to support team to deliver the required internal and external performance outcomes / target
• Managements systems are in place to tackle performance exceptions before they become a threat to delivery of performance targets.
• Manage ad hoc data quality improvement projects either through project management or QI methodology

3. Communication
• To produce monthly data quality reports to the required timetable ensuring internal and external deadlines are met.
• To present complex or contentious information to clinical and managerial colleagues where remedial corrective actions are required
• To communicate clearly and concisely ensuring all materials are tailored to the audience
• To collate and present routine data quality monitoring information in a timely and accurate manner to agreed formats and timescales ensuring that clear interpretation has been made to assist service leads.
• To distribute internal data quality reports with clear purpose and actions
• To ensure data utilized in performance reports is robust in terms of validity and quality.
• To support and contribute to the completion of monthly and quarterly monitoring reports.
• To contribute to the preparation and delivery of presentations which are clear and appropriate to the purpose and the audience.

4. Human Resources
• To oversee the work of data administrators, providing support and training as appropriate for all locally managed datasets, particularly those managed on systems outside of the Trust's main EPR
• To provide specialist training to administrative and clinical staff in the correct use of EPRs in within the Division or other IT systems to ensure accurate data capture, either as part of induction processes or to support staff development
• To ensure any areas of development for staff are brought to the attention of line managers to ensure ongoing high quality data
• To ensure personal training needs are met.
• Attend and play an active part in the monthly team meeting and other internal meetings as required by the Borough.

5. Policy and Service Development
• To support the development of data collection systems for new services or initiatives
• To ensure that Data Quality Principles are in place and implemented across the Division

6. Working Conditions
• There is a frequent requirement for sitting or standing in a restricted position for a substantial proportion of the working time
• There is a frequent requirement for prolonged concentration when working with large and complex datasets
• There may be occasional indirect exposure to distressing or emotional circumstances through incidental contact with patients or when visiting prison services within the Division.
• There is a requirement to use Visual Display Unit equipment more or less continuously on most days.

Person specification

Education and Qualifications

Essential criteria

• Educated to degree level or equivalent experience

Desirable criteria

• Project Management Qualification

Experience

Essential criteria

• Experience of using and applying analytical statistical processes.
• Experience of co-ordination and planning of complex information improvement projects to meet service requirements.
• Minimum of 3 years experience in a similar role Experience in a similar role at Band 5 or above

Desirable criteria

• Experience of working in the NHS or Local Authority

Skills

Essential criteria

• Advanced Microsoft Excel
• Well-developed decision making skills and the ability to make judgements from a range of options.
• Good understanding of the regulatory framework for quality standards applied to health and social care organisations.

Desirable criteria

• Experience using Power BI, Python and/or SQL

Other

Essential criteria

• Self-management. Able to work effectively in a complex environment, able to self-motivate and plan.
• Self-belief. Maintaining a positive 'can do' sense of confidence.

References will be required to cover your last 3 years of employment/training. One has to be from your current or most recent employer and the others from your previous employer. The references should be from persons with management responsibility or HR.

If you have been unemployed for a period of four years or more, please give the details of your last employer and one character referee of your choice (not members of your family). If more applicable, references will be requested from your teacher or head of faculty. Please ensure you provide full contact details.

Vacancies that are advertised as Fixed Term Contracts will also be available as secondment opportunities for substantive internal staff.

Please be aware that your documents eg. Passport/NI Card, will be electronically scanned using Home Office accredited Verification System.

Due to the high number of applications that are received for some posts, we will close vacancies before the stated closing date once the first 50 applications are received. Therefore, please apply as soon as possible.

All non-medical posts with the Trust are subject to a probationary period of six months, during which time you will be required to demonstrate to the Trust's satisfaction, your suitability for the position in which you will be employed.

Should you not hear from us within three working weeks of the closing date for this post, then regretfully in this instance, you have not been shortlisted.

By applying for this role, you accept in the event you are successful that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which is aimed at improving efficiencies within the NHS both to make costs savings for NHS organisations but also to save you time when your employment transfers.

Employer certification / accreditation badges

Applicant requirements

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

Documents to download

• Job Description and Person Spec (PDF, 584.3KB)
• NLFT Functional Requirements (PDF, 536.5KB)