Data Development & Tech Professional

About EE

We're EE. We are the biggest mobile and broadband operator in the UK and we have a relationship in every second household in the country. But we're for everyone, on any network - serving up new tech, new services, and heaps of inspiration for every aspect of your connected life.

We've been awarded the UK's best network for the last 10 years. It's central to our vision - to be the most personal customer-focused technology company in the UK.

That means earning a place on customers' home screens by offering them more than ever before, whether that's helping their home run smarter with EE Home, levelling up their play with EE Game, helping them work on their terms with EE Work, or even unleashing their kids' learning with EE Learn.

We're also part of BT Group, which we're even bigger than you might think. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We think we've got something special here. We want everyone to feel proud about working at EE - and feel excited about where we're going and what we're going to do. Want to join in?

Why this job matters:

We need to be able to deliver a customer experience that's best in the industry. To do this we need our operations, processes and products to perform as well as they possibly can. High quality, reliable and consistent reporting is an essential pre-requisite for the smooth running and continued improvement of any customer service operation. It's the role of the Data Development & Technology Professional to support the delivery of a consistent approach to reporting across Consumer & Enterprise, and support the wider Reporting & Insight team with development of data driven solutions.

What you'll be doing:

• Management of data into and out of our data warehouse and reporting platforms
• Definition and quality of all KPIs used to manage our contact centre operations
• Manage key stakeholders including, technology platform teams, strategic project managers and Data and AI architects
• Delivery of ongoing data development roadmaps aligned to either the Consumer or Enterprise business
• Enable end users access to high quality data sets in a controlled and governed environment
• Trouble shooting and problem solving complex data flows from many source systems
• Management and ownership of specific strategic projects, working with teams outside of your area to deliver data driven solutions
• Experience with incident management, adopting a customer first approach
• Documenting all processes and procedures you own to ensure the whole team can support
• Manage up to 5 data developers

Skills and experience you'll have under your belt:

Must have:

• Google Cloud GCP Data Engineer Certification
• Proficient in Terraform, YAML and the usage of Git Labs to drive changes through environments
• Experience in data acquisition, modelling and ETL
• Translation of business need into key performance indicators
• Proficient in MS SQL, GCP SQL & Oracle Db design
• Experience in Data quality management, Data warehousing and DBA
• Full understanding of contact centre metrics and their relationships across source systems i.e. WFM, Call Routing, IVR.
• Proven people management and delivery skills within a technical area.
• Highly competent in planning and organising your own time and workload as well as your direct reports.
• Proven Critical Thinker.
• Experience with JIRA and Confluence
• Expertise in data acquisition, modelling and ETL, as well as data warehousing, DBA and data quality management
• Experience in an operational contact centre
• End-to-end technology delivery

Nice to have:

Previous Telco experience

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

At EE, we entertain, educate and empower millions of people every single day. We're a brand built on connecting people - whether that's friends, family, businesses or communities. Working here, you'll receive an attractive salary and a range of competitive benefits, but - more than that - you'll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine and proactive interest in your progress and development.

• Competitive salary
• 25 days annual leave (plus bank holidays)
• 10% on target performance bonus
• Life Assurance
• Pension scheme if you pay in 5% BT will pay in an additional 10%
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• 50% off EE mobile pay monthly or SIM only plans
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• BT TV, including TNT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids
• 50% discount for friends and family on EE SIM only plans
• World class training and development opportunities
• Volunteering days so you can give back to your local community

EE is an equal opportunities employer. We're working hard to create an inclusive working environment, where people from all backgrounds can succeed. We want to make sure your recruitment experience is the best it can be - so, if you're selected for an interview, please let us know if there's any adjustments we can make that would be helpful for you.

We value diversity and celebrate difference. 'We embed diversity and inclusion into everything that we do. It's fundamental to our purpose: we connect for good.'

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you'll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won't be alone: we'll be there with help and support, learning and development.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.]]>