Data Communications and Insight Manager

What you will be doing:

• Reporting into Head of Service and Technical, you will be responsible for identifying, assessing and formatting key data sources required for complete department data.
• You will design, develop and manage high quality reports, insight and visualisations whilst working with stakeholders across multiple departments within VWG UK.
• Ensure that the Service and Technical teams have the best information available to maximise every opportunity to improve quality and using predictive analytics as a result of Service and Technical activity.
• To work independently, or with external specialists, to carry out analysis and modelling to support performance and improvement activities internally and externally to target:

- process Improvement

- product influences (quality and performance)
- network performance/ deviations and Investor Group/Brand and Retailer challenges through insight.

Skills & experience you can bring to the role:

• Analytical experience using statistical techniques and comfortable working with, and seeing trends in, large volumes of data.
• General knowledge of modern data visualisation and BI tool(s) and used to working with a wide range of data sources.
• Excellent knowledge and use of all Microsoft Office tools especially Excel and experience with Microsoft SQL Server
• Commercial astute with good attention to detail and highly numerate.
• Good planning and organisational skills but experience of working in an agile fashion.
• Excellent communication skills and comfortable presenting to management at all levels.

What can we offer you?
Along with a competitive salary, car schemes (including cars for family members), discretionary bonus, enhanced pension contributions, private healthcare, 27 days holiday plus bank holidays, 4 x life insurance & health & wellbeing support, we also offer a wide range of flexible benefits to suit you and your lifestyle.

One Aftersales
As the largest function within Volkswagen Group UK, One Aftersales is driving the future of customer experience across five leading brands: Volkswagen, SEAT, Škoda, CUPRA, and Volkswagen Commercial Vehicles. In partnership with over 500 Retailer Partners, we combine smart processes, cutting-edge technology, and data-driven insights to deliver exceptional aftersales solutions. This is a fast-paced, collaborative environment where you'll work across all areas of the business, contributing to projects that shape the automotive industry. We value initiative and ambition-and we reward it with real opportunities for growth, development, and career progression.

It takes a range of teams to make the Group successful. We all share the same aim: to deliver sustainable mobility for generations to come, while keeping the customer and their changing demands at the heart of everything we do.

There's never been a more exciting time to join our industry as it undergoes the biggest transformation for over 100 years. With digitalisation, electrification and driverless mobility all coming to the market, we're actively looking for people with new skills, knowledge, and outlooks. A brave new world demands brave, new, diverse people; so whatever your background, we would love to hear from you. We know that different perspectives and thought processes are vital as our industry goes through an exciting period of change.

To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage the application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.