Operations & Compliance Manager

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Operations & Compliance Manager

Job ID

180499

Posted

20-Aug-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Data Centers, Engineering/Maintenance, Executive Management, Facilities Management

Location(s)

Hayes - England - United Kingdom of Great Britain and Northern Ireland

Job Title: Data Centre Technical Manager

Business Sector: Data Centre Solutions - Critical Environment

Location: Hayes, UK

Reporting to: Contract Manager

COMPANY PROFILE

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally, we employ over 70,000 employees and operate in 48 countries.

Purpose of the Job

CBRE manages the maintenance UK Data Centre and is committed to the provision of an efficient and effective critical engineering maintenance service.

• The primary function is to ensure 100% uptime of engineering services to ensure there is zero impact to the client's business operations.
• To ensure satisfactory delivery of services against contractual terms and conditions, meeting and exceeding client expectations and ensuring the contractual commitments of CBRE are achieved.
• To ensure all maintenance work is called out in accordance with client and company policies and procedures and within health and safety legislative requirements.
• The site is certified to the Uptime Institute M&O accreditation and to BS55001 - Asset Management, which are embedded within the standard of service delivery.

Role overview

• Understand the maintenance or extra works to be carried out and identify the potential impact to health and safety and critical plant operation through the generation of Critical Environment Work Authorisation (CEWA).
• Identify and utilise mitigating measures to address the potential impact, through the implementation of safe systems of work and operational procedures (SOP and EOP).
• Develop the engineering team though coaching and mentoring on critical maintenance and operations as defined within CERM methodologies.
• Carry out FMR and asset condition reviews for engineering plant.
• Effectively implement and comply with the customers RNOW change approval system.
• Actively manage and where required, supervise engineering risks through applying CERM methodologies.
• Oversee the site engineering team in the proficient use and application of CERM.
• Establish and develop trusting, meaningful relationships with the CBRE site engineering team, TET team, DCS and other client staff.
• Lead cultural change on a daily basis, through being an effective role model for safe working practices, compliance, quality standards and best practice methods.
• Volunteer ideas/initiatives that contribute to continuous improvement and improved service levels.
• Positive contribution to the "team" effort, with a "can do" attitude and raising of standards.
• Undertake other tasks, as required by the Contract Manager, in accordance with experience and competencies.
• Develop systems, procedures and process maps for delivering and improving the operational functions

Core competencies

• Strong communication skills
• Strong people skills
• Strong program management skills
• Strong personal time management skills
• MS Office
• Help Desk Systems
• Risk Management
• Quality Management
• A clear vision of excellence within Engineering Management
• Strong communication skills
• Strong people skills
• Strong programme management skills
• Strong personal time management skills
• Must be able to attend meetings in London City Centre

Personal Qualities

• Ability to be flexible.
• Ability to follow established procedures.
• Attention to detail.
• Presentable appearance.
• Good communicator.
• Ability to work under pressure.
• People orientated.
• Prepared to work overtime.
• Pro active and positive in approach and outlook.
• Team player.

Essential Education

• Strong communicator with demonstrable people skills.
• Technically adept in an M&E environment, with proven experience working in critical environments.
• ONC\HNC in Electrical Engineering or equivalent.
• Good Customer relationship skills.
• Working knowledge of Safe Systems of Work and "Permit to Work" systems.
• Understand and interpret technical drawings / processes.
• Experience of CEWA , SOP, EOP and safety documentation.
• Knowledge of CERM methodologies.

Desirable

• Time served Electrical / Mechanical apprenticeship.
• HV switching qualification/experience.
• 18th Edition IEE Regulations.
• NEEBOSH Certification
• Adept in Microsoft Office applications.

EQUAL OPPORTUNITIES

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.