Data Centre Shift Manager

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Job Title: Data Centre Shift Manager

Business Sector: Data Centre Solutions

Location: Slough, UK

Reporting to: Technical Manager

COMPANY PROFILE

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally, we employ over 70,000 employees and operate in 48 countries.

Purpose of the Job

Our key strategic goals involve putting our clients first, investing in top talent, delivering operational excellence and constant innovation.

Due to continued growth, we are recruiting for a Data Centre Shift Manager to join an established Data Centre portfolio. Successful candidates will have a proven track record in mechanical and electrical maintenance engineering and excellent interpersonal skills.

You will be electrically qualified with a proven track record of operating in Data Centre Environments

Key Tasks

• Support contract mobilisation including implementation of CBRE QHSE and risk management processes and procedures, development and testing of operational procedures and, onboarding and training of engineering staff.
• Ensure that critical facilities within the Data Centres are operating to a high standard
• Act as Authorised Person for HV & LV and other disciplines as requested
• Support the Technical Manager and Account Leadership with root cause analysis / post problem review of any technical faults
• Participate in site scenario / best drill training and ensure systems are updated accordingly
• Ensure that routine maintenance is carried out to all building plant, equipment and systems to meet and exceed expectations, and agreed service level agreements.
• Support the Account Leadership team with timely planning and delivery of plant and System shutdowns and other long term contractually committed works to meet contract programmes.
• Ensure all reactive repairs are undertaken safely and within appropriate time scales
• Liaise, and support in the supervision of our sub-contractors including pricing and actual works undertaken
• Ensure site operates in adherence to the agreed Permit to Work Systems
• Support the Technical Manager on management of critical spares and materials
• Ensure that comprehensive maintenance records are kept for works undertaken on site
• Support the Account Manager to ensure all Statutory Compliance with and record keeping for CBRE Quality Management System.
• Ensure that Method Statements and Risk Assessments are prepared for all tasks carried out to ensure safe working practices
• Ensure that engineering subcontractors are appropriately supervised, and comply with contractual commitments, and site operating procedures.
• Ensure the provision of a safe & healthy working environment, and ensure compliance with all Company policies and procedures, as well as client site policies, procedures and working arrangements, as required
• Provide emergency response - Respond to work interruptions, outages or emergencies consistent within the SLA.
• Support and promote DCS Shield implementation including CERM Quantum adoption and compliance.
• Support during technical audits as required and directed by line manager.
• Supervise the completion of records and logs required to demonstrate delivery of maintenance requirements.

People

• Responsibility for own and team technical training requirements and development program including competency assessments, critical services training and scenario exercises.
• Support the Account Lead to ensure 100% compliance with account training matrix
• Support the Account Lead to carry out people reviews and talent calibration as required, including input into the account Succession Planning and 6 Box Grid system
• Culture carrier and promotes best practice

Contract/Commercial

• Build and develop relationships with key business and account stakeholders.
• Contractor Management: Ensure the Account Team adhere to CBRE QHSE and Technical Processes when engaging with Contractors and support the Account Leadership Team to ensure adequate competencies and records are maintained for works completed

Building relationships

• Understand, anticipate and deliver customer (internal and external) needs while building effective relationships whilst optimizing contract performance.
• Positively respond to both our internal and external customers (often in a matrix environment) through effective communication and personal accessibility/credibility.

Experience

• Previous experience of a service industry role
• Been a part of a high-performing team.
• Management skills to maximise the performance of staff working directly for them and others
• Team working and experience in customer facing situations, good communicator with computer literacy.
• Experience in a running permit to work system and being accountable for others safety.

Education

• Hold academic passes with at least GCSE Maths and English or equivalent.
• Higher educational qualifications; trade apprenticeship NVQ Level 3, HNC or equivalent.

Skills

• Computer literate, IT Skills to achieve key tasks and give the business a sound reporting base.
• Superior written and verbal communication skills with strong oral presentation skills.
• Organised and open to new ways of working to challenge inefficiencies
• Team working and experience in customer facing situations, good communicator with computer literacy.
• Experience in a running permit to work system and being accountable for works on site
• Flexible working with the ability to manage own workloads.
• Self-motivated and the ability to deliver under pressure

Core Competencies

• Customer Service
• Communication
• Integrity
• Attention to Detail
• Technical Understanding
• Compliance

EQUAL OPPORTUNITIES

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.