Data Center Manager - Redhill
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Job Description
Your role
The Data Centre Manager (DCM) is providing leadership and manages the site and ensures the Site functions at the optimum performance and reliability; actively managing along the lines of the four pillars of our Operations Strategy: Service Excellence, Infrastructure Excellence, Sustainability and Governance, risk, and compliance.
The DCM is accountable for all local maintenance, repairs, upgrades and expansion activities and customer services activities within the sites as well as monitoring all customer services and maintenance activities and provides/coaches the team with instructions.
The DCM is responsible for providing capacity management for the site and the acceptance of new installations/implementations upon completion.
The DCM is the escalation point for site-related matters and is accountable for monitoring SLA / agreed KPI's and providing support in regard to improvements. The DCM is responsible for the site-based team, providing people management, and development opportunities whilst supporting and promoting our business values.
Responsibilities
• Accountable for all activities that take place on the sites in terms of Health & Safety and all other governance that applies (site induction, supplier permits, guidelines for working with power, SOX, etc.)
• Ensuring the sites and all assets in the sites are in good condition (operating properly, with the right settings, maintaining conformity policy and clean)
• Adherence of the team to agreed procedures and work instructions in relation to daily site management, housekeeping, and status reporting.
• Operating the site as energy efficient as possible, in coordination and working with other relevant functions.
• Execution of all maintenance and customer service activities, in terms of timeliness, efficiency and quality; within the parameters of and using the preparation of Service Planning; activities include, but are not limited to corrective & preventive maintenance, cross/dis-connects, Remote Hands, Customer Enquiries, Audits, etc.
• Alarm monitoring and management of all assets in the sites (during office hours); supported by ICT for availability and assuring the effectiveness of the applicable systems (BMS/DCMS/GCAP)
• Accountable for the accurate and effective performance of monitoring and management systems
• Maintaining a risk register for all DC assets on the sites
• People Management of all team members; ensuring necessary training & coaching; stimulating development & participation in the Digital Realty communities; and providing all other people management tasks.
• Capacity Approval (Power / Space / Cooling) on request of Service Design Function including feasibility solution (CAPEX Feedback) if required and propose alternatives and for input to allow Service Design to maintain a capacity overview that prevents them from asking for information for every indicative offer.
• Checking and accepting/rejecting all completed installation works from the Service Implementation Function and (Infra) Projects.
• Managing Site Performance and SLA Performance of the customer contracts within the sites and required inputs for SLA reporting for specific customers.
• Managing incidents on the sites which cause or may cause disruption, reduction in the quality of services, or breach of SLAs including an element of problem management to eliminate or reduce the impact of future incidents.
• Ensuring all mandatory site documentation is up to date (e.g., SLD's, as built doc, SOP's, EOP's, MOP's, BCP's)
• Developing and maintaining a Multi-Year Site Plan in collaboration with Service Planning, which includes large maintenance activities, asset condition checks and asset replacements and/or overhaul, with recurring intervals longer than one year.
• Responsible for input into planning & budgeting processes within Service Operations, but also to Service Planning and PMO/Operations. • Adhere to the QHSSE Responsibilities Matrix
• Accountable for the productivity of the team for the sites (utilisation) and resource capacity management through a weekly and daily planning/allocation process, also dealing with prioritisation
What you'll need
• 5 - 10 years experience working in mission-critical mechanical & electrical environments within a large company, IT/Telecoms industry preferred
• 3+ years of people management experience required, with both direct and indirect reports
• 3+ years experience managing a technical facilities management function
• BIFM (British Institute of Facilities Management) like training and accreditation
• Experience in Data Centres or a similar environment is considered a significant advantage though not essential; this will be a key consideration should multiple candidates be assessed for their suitability.
• Understanding of maintenance governance principles
• 3+ years experience working with maintenance management systems ranging from Excel based to corporate bespoke systems
• ITIL and/or Service Now Experience is preferred but not essential
• Experience working in a Global multicultural environment.
• Educated to a higher national certificate in a technical field.
• Proficient in English both written and verbal
A bit about us
Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx™) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents. To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter.
What we can offer you
Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you'll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you'll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We'll also give you plenty of development opportunities so you can build a rewarding and successful career with us. This is an exciting time to join our business so apply now and make your mark on our future.