DA Operations Manager

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Overview

About us

IQUW is a speciality (re)insurer at Lloyd's (Syndicate 1856) underwriting a diverse range of Property, Commercial and Speciality (re)insurance products from Cargo and Marine to Political Violence, Terror and War. We combine data, intelligent automation and human expertise to make smart decisions, fast.

ERS is the UK's largest specialist motor insurer with an A+ rating. We recognise that for some, motor insurance is more than just a must-have; it's a way of taking care of what stands at the heart of their passion or livelihood. For those people, standard insurance isn't enough. That's why we work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer's needs.

The role

The DA Operations Manager reports into the Head of Underwriting Management & Operations and is primarily responsible for the monitoring of 1856 and 218 delegated authority business; working closely with the Heads of Divisions and their underwriting teams, assisting in all matters relating to the smooth running of the day-to-day delegated authority operations in Syndicate 1856.

Key responsibilities

• Lead all aspects of delegated authority operations in 1856 and 218.
• Establish a monitoring and supervision framework for delegated authority operations.
• Manage and oversee all outsourced process related delegated authority including Bordereaux processing, ensuring process standardisation across all COBs.
• Ensure the DA team structure and resource level is aligned to growth plans and provides a consistently high standard of support to stakeholders.
• Be recognised as the "go to" person for delegated authority operational support, championing best practice and ensuring consistency across the underwriting function.
• Monitor accuracy of delegated authority operational outputs, to ensure it meets the Heads of Divisions expectations; implement revised processes if applicable to prevent reoccurrence.
• Produce DA operational training and onboarding material for new joiners within DA team.
• Manage the outsource of delegated authority underwriting data capture.

The above duties and responsibilities are not an exhaustive list, and you may be required to undertake any other reasonable duties compatible with your experience and competencies. This description may be varied from time to time to reflect changing business requirements.

Qualifications, skills and experience

• Significant operational experience working in Delegated Authority within an insurance company, ideally Lloyd's.
• Attention to detail, excellent process understanding and investigative skills.
• Strong analytical, written and communication skills.
• Excellent organisation and time management skills.
• Strong interpersonal skills with the ability to communicate effectively with individuals at all levels of the business in a confident and professional manner.
• IT literate with experience of third-party management systems.
• Managing and coaching a team.

Benefits

• Competitive Benchmarked Salary
• 25 days holiday
• Discretionary bonus scheme
• Employee assistance programme
• Annual holiday buy (up to 3 extra days)
• Salary sacrifice benefits
• Annual benefits reviews
• The option for professional qualifications and study support

Additional Information

• A full job description can be seen here.