D365 Environment and Release Manager

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Job Purpose

We're embarking on an exciting transformational journey to revamp how our front, middle, and back offices function. As we stabilise our current Dynamics 365 implementations and gear up for future rollouts, we're on the hunt for a D365 Environments & Release Manager who's ready to roll up their sleeves, dive into the details, and help us navigate the twists and turns of transformation and BAU.

You will be responsible for managing D365 environments, overseeing release management processes, and ensuring the stability and availability of our D365 applications. This role requires a strong background in BAU operations along with system administration skills

About Group Technology

Group Technology plays a pivotal role in aligning the organization with its strategic objectives and enhancing shareholder value. Group Technology is responsible for establishing unified standards and governance practices throughout the company. Additionally, we oversee the development and maintenance of core applications essential for the seamless operation of various functions across the organization. We are committed to driving and executing future roadmaps that are in line with the overall strategic direction of RWS.

With a global reach, Group Technology provides support services to over 7500 end users worldwide. We take pride in managing the information security operation and safeguarding all our assets. Our core functions encompass Enterprise & Technical Architecture, Network & Voice, Infrastructure, Service Delivery, Service Operations, Data & Analytics, Security & Quality Compliance, Transformation, Application Development, Enterprise Platforms, With a dedicated team of over 500 staff, Group Technology ensures a strong presence across all regions, enabling efficient and effective support to our global operations.

Job Overview

Key Responsibilities

• Monitor and maintain health, performance and security of D365 environments
• Co-ordinate with development, testing and support team to ensure environment availability and readiness for various activities
• Develop and maintain release management process for D365 applications, ensuring smooth and efficient deployment of changes across environments.
• Implement and enforce best practices for system administration and maintenance
• Work in collaboration with HR IT Director, Finance IT Director, Head of Applications in managing change across the application set
• Provide day-to-day support for D365 environments, undertaking system maintenance tasks and implementing enhancements.
• Administer and configure D365 applications, including security settings, user roles and customisations
• Manage a small team of test resources and demand planner
• Plan, schedule, and coordinate releases, including deployment activities and rollback procedures.
• Act as the gatekeeper of non-prod/production environments
• Proactively identify and address potential issues or bottlenecks to ensure uninterrupted business operations.
• Liaise with project and BAU teams as needed across CTIO and CDIO teams and Enterprise Platforms.
• Work closely with our support team and build relationships that further strengthen our ability to release and change the applications

Skills & Experience

• Extensive experience managing Dynamics 365 environments, including deployment and administration.
• Strong background in release management, with proven experience coordinating complex release processes.
• Proficiency in system administration tasks, such as user management, security configuration, and customisation.
• Excellent problem-solving skills and the ability to troubleshoot issues in D365 environments.
• Strong experience in data migration and implementations of D365.
• Solid understanding of business processes and the ability to translate business requirements into technical solutions.
• Line management experience of both permanent and temporary team members
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Certifications in Dynamics 365 and/or relevant Microsoft technologies are a plus.

Life at RWS

At RWS, we're here for one purpose: unlocking global understanding.

As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone.

We work with over 80% of the world's top 100 brands, more than three-quarters of Fortune's 20 'Most Admired Companies' and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.

Over the past 20 years we've been evolving our own AI solutions as well as helping clients to explore, build and use multilingual AI applications. With 45+ AI-related patents and more than 100 peer-reviewed papers, we have the experience and expertise to support clients on their AI journey.

If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you'll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong.

We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise.

RWS Values

Get the 3Ps right - Partner, Pioneer, Progress - and we'll Deliver together as One RWS.

For further information, please visit: RWS

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.