CVM Planning & Operations Lead

Company Description

To support the Senior Manager and Head of Customer Value Management (CVM) in managing a unified view of the short, medium and long term CVM activities and KPIs.

As Planning and Operations Lead, you will work closely with key stakeholders to monitor, track and agree budget and core activities that help drive our commercial goals and KPIs.

As a key point of contact for the CVM team, you will own the Opex and Capex budget management including forecasting.

You will define, manage and coordinate the planning for all CVM squads, prioritise activities and resolve conflicts based on commercial, strategic and customer impact, whilst ensuring resources are secured and aligned and facilitate strategic alignment amongst teams for long term business needs.

Job Description

• Line manage the Planning and Operations Specialist in the CVM Planning & Operations squad.
• Lead CVM Opex and Capex budget management; owning relationship with Finance, liaising with CVM squads, forecasting and tracking.
• Support the coordination of the CVM performance and impact tracking across all business areas for in life and retention KPIs, enabling the Head of CVM and CVM squads to monitor, understand and frequently report to the business on performance.
• Coordinate cross-segment strategic initiatives.
• Work closely with CVM Scrum Masters to create a unified view of the short, medium and long term CVM roadmap activities
• Define, manage, and coordinate the planning timeline for all CVM squads, prioritise activities and resolve conflicts based on commercial, strategic & customer impact. Work with Customer Comms, Digital, Data and Technology teams on short-term and long-term priorities that impact the CVM roadmap.
• Lead on new demand management from all areas of the business coming into CVM.
• Support the Senior CVM Managers / Head of CVM with generating the required content / performance updates for CLT/ELT (leadership) forums.
• Support the Senior CVM Managers with producing and maintaining a RAID log.
• Evaluate CVM processes and optimises where needed.
• Lead on team events, building on wider team identity / culture and organising events / communications that bring CVM together.

Qualifications

• Project management experience of multi-team, cross functional delivery programmes, within a Customer Value Management or Customer Relationship Management function.
• Experience of managing programmes from inception to post implementation review.
• Excellent analytical skills with ability to translate management Information into tangible business plans.
• Confident in interpreting data and working with commercial and analytical stakeholders.
• Experience of Agile delivery models and delivery tools such as Jira, Asana.
• Strong stakeholder management experience, excellent interpersonal skills, expertise in working in matrix or cross-functional teams, and influencing colleagues at all levels.

Additional Information

What you'll receive in return...

• Competitive annual salary, car cash allowance, a performance based annual bonus & an additional 'flexible allowance' to spend on additional benefits, topping up your pension, or to be added to your salary.
• Salary range for this role start's at £53,760, and exact salary will differ by job and experience
• Hybrid working between your home (2-3 days a week) and our brand new Reading HQ office at Green Park (2-3 days a week)
• 28 days annual leave + 8 bank holidays + 3 personal days annually, which increases with length of service
• Private Medical Insurance, Life Assurance and Income Protection
• Free mobile phone package & unlimited sim-card
• Free on-site car parking (including electric!)

.... Plus lots more including wellbeing and learning & development benefits!

Our people make us who we are. We're a diverse and inclusive bunch, and it's important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.

At Three we have a hybrid working arrangement in place as standard for office based employees, where employees work from a mix of office based location and working from their home in the UK to carry on their role.

Excluding retail, core hours at Three are between 10:00 and 16:00, with operating hours between 08:00 & 18:30. This allows employees to have a start time between 08:00 and 10:00 and finish time between 16:00 and 18:30.]]>