CV Villas - Sales Manager

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Role: Sales Manager

Location: Great Suffolk Street, London, SE1 0BE.

Contract Type: Permanent, Full Time, Hybrid - minimum of 3 days in the office per week (Monday - Friday)

Are you a confident people manager who thrives in a sales environment? CV Villas wants you to join our ever-growing, vibrant team!

Role Overview:

In this newly created role, as an experienced People Manager, you will be required to manage, motivate, develop, and drive the sales team to exceed sales targets, deliver exceptional customer service, maintain a high level of accuracy, and reduce errors and financial leakage.

This role will involve having 9 direct reports.

To apply, please submit your details, including a CV and Covering letter.

If you need extra support with your application,simply let us know. We value diversity, equity & inclusion. If you do require any additional support, please contact [email protected], and a member of our team will be in touch to discuss how we can support you and any reasonable adjustments we can make.

CV Villas

CV Villas is one of the UK's leading Villa specialists, with over 50 years' experience, forming part of Der Tour, one of Europe's leading travel groups.

Boasting an exceptional selection of over 800 handpicked properties in highly sought-after destinations across the globe, CV Villas is recognised for its unwavering commitment to excellence, authenticity, and personalised service, both in the UK, and in destination.

With a deep understanding of what it takes to craft the perfect villa holiday; we are dedicated to delivering exceptional experiences that meet the highest standards of quality and authenticity.

What you'll be doing:

Responsibilities

• Oversee and lead a team of Villa Specialists, providing guidance, coaching, and support to ensure high performance and individual development.
• Encourage a culture that thrives on change and continual improvement.
• Accountability for meeting and exceeding sales and service targets.
• Monitor KPIs to assess team and individual sales & service performance, identify trends and barriers, and take steps to maximise opportunities and minimise negative impacts.
• Encourage autonomy and decision-making, empowering your team to own their performance and development.
• Monitor and evaluate team and individual performance, identifying areas for development and working with the Senior Sales Manager on improvement plans.
• Cultivate engagement and motivation, addressing performance issues through regular 1-1s, coaching, feedback, and quality monitoring.
• Provide tailored training and development to meet each Villa Specialist's personal growth needs.
• Act on customer feedback to address service delivery issues, providing necessary actions and feedback to the team.
• Identify process improvement opportunities and adopt a solution-oriented approach to enhance our sales and service proposition.
• Detect sales trends and barriers, delivering feedback to the Senior Sales Manager.
• Build strong relationships with stakeholders across the business, collaborating to resolve cross-departmental issues and sharing critical insights.
• Maintain comprehensive system, product, and process knowledge to support your team effectively.
• Create a productive and enjoyable work environment.
• Support the Senior Sales Manager and Senior Customer Support Executive in delivering the CV Villas Service Model vision.
• Conduct weekly team updates, providing performance and business updates, and gathering feedback on sales barriers.
• Collaborate with the Senior Villa Specialist and Senior Sales Manager to develop and communicate incentives for improvement.
• Promote the Sales Team within the business.
• Ensure the sales team meets SLAs and prioritises customer communication.
• Work with the Senior Sales Manager to design and implement outbound campaigns to drive client retention and revenue.
• Assist with post-sales customer complaints alongside the Senior Customer Support Executive and Customer Service Manager as needed.
• Support the sales team in handling enquiries through various channels, including phone calls, web, and written enquiries when required.
• Ensure meticulous attention to detail in all bookings, minimising errors, client dissatisfaction, and revenue loss.
• Adapt quickly to and support the introduction of new company policies and industry changes.

General:

• Act as a supportive and diligent team member, assisting with customers and aiding other departments as needed.
• Maintain expertise in the company booking system and product knowledge to handle enquiries effectively.
• Stay updated on current marketing campaigns and communicate these clearly to the team.
• Maximise familiarisation trips by making notes and taking photos, and assist in organising these trips when required.
• Inform key colleagues of any product-related issues, competitive insights, and urgent matters affecting sales.
• Act on customer feedback promptly where applicable to the Sales Team, and refer other feedback to relevant departments.
• Represent CV Villas at events, trade shows, networking, and training sessions as required.
• Commit to the core company values and mission in all actions and decisions.
• Serve as a brand ambassador, positively representing the group internally and externally.
• Promote a diverse and inclusive workplace, respecting various perspectives and backgrounds to create a positive work environment.

You will have:

Essential:

• Proven strong leadership skills with experience managing and motivating teams.
• Demonstrates adaptability, composure, and resilience.
• Excellent communication and negotiation skills.
• Highly motivated and target-driven.
• Previous experience coaching and developing a sales team.
• A professional, confident telephone manner is essential.
• Strong relationship management skills and openness to feedback.
• Effective prioritisation, time management, and organisational skills.
• Proficient in Microsoft Office Applications.
• Energy and enthusiasm; must find the work interesting, enjoy being accountable, and be willing to hold others accountable.

Desirable:

• Travel and Tourism experience

Personal Qualities:

• Strong communication skills both verbal and written.
• Innovative and creative with a solution-focused mindset.
• Flexible and adaptable to changing priorities. Resourceful and practical; able to think on your feet and solve problems quickly and effectively.
• Positive "can do" attitude.
• Exceptional communication abilities.
• Capable of quickly building strong and trusted business relationships.
• Effective presentation skills.
• Strong team player and an adept leader.
• Decisive and action-oriented.

Benefits & Perks:

• 23 days holiday, plus bank holidays (holiday allowance increases with length of service)
• Flexitime (including option to bank hours giving an additional 4 days off per year)
• Additional day off to celebrate your birthday
• 2 volunteer days per year
• Company bonus scheme
• Company matched pension scheme and life assurance
• Company trips
• Free annual travel insurance
• Holiday concessions for personal trips - a complimentary villa per year!
• Friends & family holiday discounts
• Travel season ticket loans
• Cycle to work scheme
• Learning & development opportunities
• In-house wellness team