Customer Technology Solutions Manager

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Company Description

We are worldwide Augmented Hospitality leaders, the best at what we do. Heartists is what we call ourselves, generous, passionate, attentive and free, whether we are welcoming guests, connecting with our peers or serving others.

Our entire Accor estate expands across the world. With over 300,000 experts committed to rejuvenating the hospitality experience we pride ourselves in being the employer of choice, so live limitlessly, come as you are, grow with us, work with purpose and explore the endless opportunities in store.

Job Description

As Customer Technology Solutions Manager you will lead the team representing Technology in front of hotels and partners.

Within your scope, you will act as the trusted business partner to ensure:

• Customer satisfaction is achieved at all times
• Project plans, budgets, follow ups and third parties are kept informed at all times
• Follow up, reporting and regular communication to keep all partners aligned with regional and global strategy
• You are able to balance strategy with occasionally working in a reactive mode to cater to the evolving needs of the business
• Coordination and project rollout remain on track
• You act as the ambassador for the brands digital, technology sales, and solutions to enable best practice across the region
• You are visible across the hotel network to conduct technical performance audits, technical installations reporting on any gaps in the environment or guidelines.
• You fully participate, implement and support PMO project responsibilities and hotel integrations as required.

Your key stakeholder group:

• Hotel Operations
• Hotel Partners and owners
• Service Providers
• Technology suppliers (regionally and globally)

Qualifications

• Bachelors or Masters Degree in Computer Sciences or Hospitality Management
• 5 years experience in Technology
• Experience in a similar supporting role and/or service delivery management
• Experience within the hotel/hospitality sector is highly desirable
• Additional languages such as French and/or German are also a plus too!
• Excellent communication, negotiation, organizational & project management skills

Additional Information

To acknowledge your hard work, loyalty and commitment to us, we offer an extensive benefits package; competitive salary, bonus, season ticket loans, technology save scheme, financial wellbeing scheme, subsidised gym membership, private medical healthcare, pension, complimentary hotel stays, hybrid working and additional remote working for up to 12 days anywhere in Europe for the year!

Your Accor experience begins now, so if you are up for a new challenge, and want to be a part of the best, then we want to hear from you!

your information will be kept confidential according to EEO guidelines.