Customer Success Manager - Hospitality Software

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Job description

Customer Success Manager - Hospitality Software (Loyalty Programmes) **This role will be based full time in our London Office** We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you? We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have one charity day allocated to support a cause that matters to you. About you: We're looking for an energetic, thoughtful, and persuasive person with client management skills and an interest in helping restaurant marketers use their data to drive business results. You'll work with Strategists to develop marketing plans for our clients, and then work with the client, Strategist, and Technical Consultants to flawlessly implement those plans and measure their effectiveness. You'll need effective communication skills to listen to and understand your client's needs and to share your recommendations with them. You will need to be creative in coming up with new ideas, persuasive to convince your clients to try your ideas, and organized and detail-oriented to execute them. You will also need to be comfortable with campaign analytics to carefully measure campaign effectiveness. In this role, you will participate in high-level strategy meetings with clients including Quarterly Business Reviews. You will work with the Strategist to put together the materials for these as well as take on a presenting role in these meetings. Day to Day you will: • Onboard new clients and helping them successfully launch their loyalty programs • Work with new clients to understand their specific needs, coach them on what metrics matter, and develop customized dashboards and reporting. • Work with Strategists to develop account plans, particularly the marketing campaigns they will run, the goals we will aim for, etc. • Conducting regular conference calls and in-person meetings to present your findings on a range of topics, and providing advice on how the client can improve their program. Your Skills and experience might also include: • Excellent communication skills, including the ability to explain your ideas, and explain technical analysis to a non-technical audience. • Experience with loyalty programs • The ability to communicate with Customers What are we all about? The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You.