Customer Success Manager at high-growth developer tools platform

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This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers.

She will pick the best candidates from Jack's network.

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Customer Success Manager

Company Description: High-growth developer tools platform

Job Description:
As a Customer Success Manager focusing on the finance sector, you will own the technical relationship with strategic enterprise accounts. You will drive product adoption among software engineering teams, translate customer insights into product feedback, and ensure long-term value through success planning and business reviews to maximize retention and expansion.

Location: Cambridge, UK

Why this role is remarkable:

• Work directly with elite software engineering teams at major global financial institutions to solve complex technical challenges.
• Join a well-funded startup backed by top-tier VCs that is defining a new category in software reliability.
• Enjoy a high-impact role where your technical insights directly shape the product roadmap and long-term company strategy.

What you will do:

• Establish long-lasting technical relationships within major enterprise accounts to drive high customer satisfaction and retention.
• Create comprehensive success plans including onboarding, training, and routine business reviews to demonstrate tangible ROI.
• Partner with Sales and Engineering teams to provide actionable product feedback and identify new account opportunities.

The ideal candidate:

• Proven project management experience in the technology industry with a strong background in customer-facing roles.
• Ability to engage deeply with technical products and influence software engineers as the primary end-user base.
• Results-oriented mindset with the resilience to navigate complex enterprise environments and manage multiple stakeholders.

Who are Jack & Jill?

Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.

And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.

Next steps

Step 1. Visit our website.
Step 2. Click 'Talk to Jack'.
Step 3. Talk to Jack so he can understand your experience and ambitions.
Step 4. Jack will make sure Jill (the AI agent working for the company) considers you for this role.
Step 5. If Jill thinks you're a great fit and her client wants to meet you, they will make the introduction.
Step 6. If not, Jack will find you excellent alternatives. All for free.

We never post fake jobs

This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network.
Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description.
We appreciate this can make them look a bit suspect, but there isn't much we can do about it.

Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.