Customer Success Manager, Government

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

POSITION DESCRIPTION

Customer Success Managers (CSM) help Sayari's existing clients effectively leverage Sayari solutions and deepen our relationships within client organisations. The CSM plays a vital role in ensuring that our customer fully realises a return on their investment in Sayari products by understanding our clients' mission sets and priorities and designing strategies to prove our platform's and data's value while continuously feeding technical requirements to our engineering team. The CSM collaborates with key stakeholders to successfully onboard and train new clients, ensure product adoption, minimize churn risk and nurture the relationships between Sayari and its clients. By transforming our clients' organizations through user adoption of Sayari's suite of solutions, the CSM creates the conditions for optimal product value realization and renewal.

JOB RESPONSIBILITIES

• Help Sayari's existing clients effectively leverage the Sayari solutions
• Manage customer onboarding and continuing education to drive product adoption and retention within an existing portfolio of Sayari's government clients
• Ensure that Sayari customers fully integrate Sayari products into their workflows by understanding their mission and priorities
• Become a subject matter expert on the Sayari suite of products and services, able to communicate with users on value and brief client stakeholders on product updates
• Provide feedback and market intelligence to Sayari stakeholders in Sales, Marketing, and Engineering
• Coordinate with internal stakeholders to proactively address client concerns and ensure maximum return on investment and deepen Sayari's customer-stakeholder relationships
• Ability to travel up to 15% within the UK and Europe

REQUIRED SKILLS AND EXPERIENCE

• 3-7 years of experience working in the Government space (law enforcement, intelligence, trade)
• OR experience working with Government customers in law enforcement, intelligence or trade for a SaaS company ideally with data, analytics, or business intelligence product offerings
• Facilitating customer meetings and presentations to establish trusted advisor relationships
• Having worked across European customers, experience in Benelux and DACH a plus
• Foundation of data literacy and interest in building analytic capabilities.
• Interest in working in a customer facing role with large amount of autonomy
• Ability to build relationships at all levels across an organisation
• Strong project management skills and ability to organise work and competing priorities
• Effective verbal and written communication skills
• Ability to problem solve and not afraid to get stuck into the technical details