Customer Success Manager, German Speaking

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Customer Success Manager - German Speaking

Fitch Solutions is currently seeking a Customer Success Manager based out of our London or Frankfurt office.

The prospective candidate will become part of our fast-paced Customer Success team, a group of dedicated professionals focused on fostering strong relationships with clients and ensuring their success with our products and services. The primary goal of the team is to drive product and platform adoption, ensuring an exceptional customer experience that ultimately results in renewals, customer advocacy, and business opportunities.

The successful candidate will join our global CSM team, working with Account Managers and clients in the CEE region.

What We Offer:

• Dynamic, collaborative and supportive environment
• Exposure to a diverse portfolio of clients and industries
• Access to internal and external training to acquire new skills and knowledge

We'll Count on You To:

• Work with new and existing Fitch Solutions customers to provide onboarding and ongoing education to drive value and success with their use of the web platforms
• Collaborate with sales and marketing colleagues to develop and deliver appropriate customer engagement and retention strategies
• Develop long-lasting relationships with your book and proactively manage 'at risk' clients
• Identify opportunities for upselling and cross-selling additional products to existing customers
• Identify and collect customer insight and feedback that can support and drive product enhancement
• Maintain accurate client records and ensure key takeaways, market intelligence and feedback are shared amongst our leadership team
• Ensure you are up to date with the product features and enhancements and be able to translate to a number of customer use cases
• Actively participate in Fitch Solutions events and conferences where required
• Take part in internal projects
• Travel to different locations to meet your clients

What You Need to Have:

• Fluency in German and English
• Excellent organisational and time management skills, including ability to prioritise and work under tight deadlines
• Demonstrated ability to understand customer needs and navigate complex customer organisations
• Ability to adapt and learn new concepts quickly

What Would Make You Stand Out:

• Understanding of fixed income products, bank structures and general knowledge of the financial sector
• Be resourceful and creative when approaching problem solving
• A resilient individual who can work well as part of a team and on their own

Why Fitch?

At Fitch Group, the combined power of our global perspectives is what differentiates us. Our global network of colleagues comes together to accomplish things greater than they ever could alone.

Every team member is essential to our business and each perspective is critical to our success. We embrace a diverse culture that encourages a free exchange of ideas, guaranteeing your voice will be heard and your work will have an impact, regardless of seniority.

We are building incredible things at Fitch and we invite you to join us on our journey.

Fitch Solutions is a leading provider of insights, data and analytics. It informs investment strategies, strengthens risk management capabilities and helps identify strategic opportunities. Its analysts, lawyers, journalists and economists offer in-depth views on credit markets/risk and individual credits, ESG, developed and emerging markets, and industry sectors.

Fitch Group is a global leader in financial information services with operations in more than 30 countries. Wholly owned by the Hearst Corporation, we are comprised of three main businesses: Fitch Ratings | Fitch Solutions | Fitch Learning.

For more information please visit our websites:

www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com

Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch's credibility and reputation, our employees must take every precaution to avoid conflicts of interests or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.

Fitch Group is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

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