Customer Success Manager (FSQS)

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Join Our Team as a Customer Success Manager at Hellios!

Hybrid | Permanent

Location: Kemp House, Oxford (Blended Working)

Description

At Hellios, we're a fast-growing supplier information and risk management company, partnering with major customers in the finance and defence sectors. By managing essential supplier data and providing relevant insight, Hellios builds confidence in supply chains across industry communities in a cost effective and agile way.

About the Opportunity

We are looking for a results-driven Customer Success Manager to join our team in Oxford. As a Customer Success Manager you'll be pivotal in nurturing relationships with major blue chip organisations, ensuring seamless supplier onboarding, and fostering strong ties with key stakeholders.

Reporting to the Sector Manager, the Customer Success Manager will:

• Develop strong relationships with account customers, enhancing their success using our services.
• Actively promote and demonstrate new products and services to customers.
• Coordinate with our internal customer service teams to ensure a unified and consistent approach in managing accounts.
• Manage the onboarding processes for new accounts and their suppliers, ensuring they derive value from our solutions.
• Facilitate on the job training to ensure that account organisations possess comprehensive knowledge of our systems, processes and any new functionality.
• Developing and delivering account plans to ensure continuous onboarding of a customer's suppliers.
• Develop tools like heatmaps and custom pivot tables to effectively demonstrate the value of data to account customers.
• Manage escalations and collaborate with your accounts for issue resolution.
• Ensure data accuracy and compliance with industry regulations, staying informed about any changes or updates

Requirements

Ideally, you'll have:

• 3+ years of proven B2B customer relationship management and service delivery experience.
• Proficiency in CRM systems and data management tools (experience with procurement processes is a bonus).
• Excellent communication skills and strong attention to detail.
• A degree or equivalent qualification.
• A valid driving licence.

Our recruitment process

If you have any questions regarding the recruitment process or if you don't meet all of the criteria, please still apply. We really enjoy meeting people who might bring a fresh perspective on a problem we need to solve!

Join our fast-growing team and be integral to our mission. By managing essential supplier data and providing relevant insight, Hellios builds confidence in supply chains of industry communities in a cost effective and agile way. Our small but ambitious international business operates in the UK, Ireland, Spain, the Netherlands, and soon, and soon other geographies or locations.

Join our vibrant and collaborative environment to become an integral part of our team and contribute to making a meaningful impact alongside us.

Benefits

You'll have access to:

• Performance-related bonus scheme of up to 20% of base salary.
• Blended work environment.
• 25 days holiday allowance plus bank holidays.
• Company pension contribution.
• Generous company sickness schemes.
• Our generous employee referral programme.
• Paid professional training.
• Regular social activities & team events.
• International travel opportunities (dependent on role).
• Opportunity to learn and grow in a dynamic industry.
• Free Parking
• Flexi Fridays

If you're enthusiastic, customer-focused, and ready to be part of a collaborative team, apply or find out more about us. Check out our Graduate Management Development Programme : Hellios video to see what it's like to work at Hellios Information.