Customer Success Manager, DACH

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At Vanta, our mission is to secure the internet and protect consumer data. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.

As Vanta's CSM for DACH, you will play a pivotal role in guiding customers through their security and compliance journeys with Vanta's specialised solutions. By combining a customer-centric approach with product and security expertise, you will contribute to the success and satisfaction of Vanta's DACH customers, helping them achieve robust security and compliance outcomes, and promoting customer retention and account health.

Following Vanta's exponential growth over the past year, we are focused on providing world-class customer experience to a growing number of security-conscious software companies.

This is a hybrid role located in London.

What You'll Do:

• Lead all post-sales activities for Vanta's DACH customers through onboarding, implementation, and renewal, while identifying upsell opportunities.
• Partner with Account Managers to drive renewal and expansion within your book of business.
• Serve as the voice of the customer within Vanta, advocating for their needs and priorities.
• Guide customers toward specific business outcomes, aligned with their timelines.
• Become a product expert in Vanta's platform, offering solutions to improve security posture via our compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP, and Custom Frameworks), Trust Reports, and Risk Management solutions.
• Develop trusted advisor relationships with key customer accounts, stakeholders, and executive sponsors, leading to renewals, expansion, and advocacy.
• Collaborate cross-functionally to resolve customer issues and achieve mutual goals.

Success in This Role:

• Based in the London area, able to commute to our London office 3 days a week.
• 2+ years in Customer Success with a strong background in managing a large and diverse book of business at scale.
• Fluency in German.
• Effective collaboration skills to drive beneficial outcomes for both customers and Vanta.
• Adaptable and action-oriented, thriving in a fast-paced, evolving environment.
• Strong communicator with excellent critical thinking and problem-solving abilities.
• Highly empathetic, with a track record of achieving high retention and customer satisfaction.
• Experience in security or compliance is preferred; a passion for learning and growth in this area is essential.

What you can expect as a Vantan located in the UK:

• Industry-competitive salary and equity
• 100% covered medical, dental, and vision benefits with dependents coverage
• 16 weeks paid parental leave for all new parents (birthing, non-birthing, and adoptive)
• Health & wellness stipend
• Remote workspace stipend
• Pension matching
• 25 days of PTO per year and unlimited sick time
• 8 company paid holidays
• Virtual team building activities, lunch and learns, and other company-wide events

#LI-hybrid

At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.

About Vanta

We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security.From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged.

Now more than ever, making security continuous-not just a point-in-time check- is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust- all in a way that's real-time and transparent.