Customer Success Manager (Cybersecurity)
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Customer Success Manager (Cybersecurity)
Location: Remote | UK | base from £45k plus
OTE up to £95k
Are you a customer champion with a flair for cybersecurity? If you're passionate about delivering top-notch service while keeping data breaches at bay, we need YOU on our team!
Our clients are a rapidly growing cybersecurity company serious about security and obsessed with success (our clients' success, that is!). They protect businesses from the internet's dark corners, and their Customer Success team is the backbone of this mission. As they expand, they are looking for a Customer Success Manager who's as dedicated to client happiness as they are to fighting cyber threats.
As the Customer Success Manager, you'll be the go-to hero for their clients-ensuring they get the most out of our cutting-edge cybersecurity solutions. You'll build strong relationships, guide them through the product, and troubleshoot their challenges, all while demonstrating the language of trust and protection.
Why You'll Love Working For Our Client:
• Competitive salary + bonuses for keeping clients secure and satisfied
• Flexible, remote work with a team that values work-life balance
• Training and career growth opportunities-you'll be a cybersecurity expert in no time
• A fun, collaborative, and mission-driven culture (we take our work seriously but not ourselves)
• The chance to make a real impact in a company that's shaping the future of cybersecurity
What You'll Do:
• Onboard new clients and help them integrate our solutions into their security stack like a pro
• Nurture long-term relationships with customers to ensure their ongoing success and satisfaction
• Act as the voice of the customer internally-your feedback will help drive product improvements
• Train clients to be cybersecurity-savvy, showing them how to maximize our tools to keep their data safe
• Problem-solve like a cybersecurity detective, tackling any issues clients may face
• Regularly check in to ensure customers are protected and thriving, offering strategic insights and proactive support
What You'll Bring:
• A customer-first attitude with a passion for relationship building
• Experience in customer success, account management, or technical support (bonus points for cybersecurity know-how!) ️
• Excellent communication skills-you know how to make the complex simple
• Ability to work independently and own customer success like it's your personal mission
• Strong organizational skills with an eye for detail-you're always one step ahead ️
• A curious, solution-oriented mindset-you love solving puzzles (especially when it comes to customer challenges)
Interested? Please apply directly or reach out to m.mcnaught@ltharper.com
LT Harper is an equal opportunities employer, and we are firm believers that everyone has the right to feel valued and safe in their place of work. Therefore, we welcome the unique contributions that everyone can bring. All qualified applicants will be considered for employment irrespective of race, religion, nationality, sex, sexual orientation, gender identity, age and disability, or any other legally protected status.