Customer Success Manager / Account Manager

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Orca are looking for a talented Customer Success Manager / Account Manager to join their expanding IT MSP team. Working from a modern, open plan office; expect an exciting and varied role managing client interactions.

As the Customer Success / Account Manager, you will monitor, respond to and actively engage will all aspects of client account management for their assigned clients.

This role includes a full range of account management activities including but not limited to, Key Account Management meetings, service desk liaison and major incident management.

You will ideally have an IT MSP or IT Service Business background and be an enthusiastic

Strong communication skills are essential, along with good knowledge of MS Office, and ideally experience working with IT systems. You will be highly organised and be able to develop relationships with key client contacts via a number of different channels. You will be process driven whilst retaining a creative outlook towards solving client issues.

The main requirements of role are:

• Client Stakeholder Liaison
• Addressing customers' needs and concerns as quickly and effectively as possible to develop and maintain strong relationships
• Work done monitoring (reporting back to contract owner)
• Communicate status of relationships with contract owners
• Must develop a detailed understanding of Orca's products and services and match them to any ongoing business challenges clients may have.
• Working with other internal departments to ensure the clients are receiving the best service possible

In return, Orca offer a salary of £40,000 - £50,000 per annum (depending on experience), flexible benefits, life assurance, health care plan, company pension contributions, birthday day off, along with training and development opportunities.

Working for us is a fantastic opportunity to join an expanding, fast-paced organisation whilst furthering your career through excellent training and development opportunities. We offer strong progression opportunities for the candidate willing to go the extra mile.

Orca welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

In accordance with the 2018 GDPR legislation, by entering your details and uploading documents into Orca's ATS Recruitment system you agree to the collection, storage and processing of your personally identifiable data by the Employer for the purposes of;

• Contacting yourself (phone, email and in writing),
• Checking your fit for role and business (CV and any other uploaded documents)
• Any sensitive data you provide to us about special requirements for attending interviews.

This data will be stored for 18 months from the time the recruitment campaign is complete, after which time your data will be purged from our systems in full.

Should you wish for your data to be purged outside of this timeline please do send us a request to [email protected].