Customer Success Manager

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About Numeral

Numeral is a payment technology provider that enables fintechs, payment services providers, and banks to launch new products, expand geographically, comply with payment regulations, and scale their operations with Numeral's cloud-native, API-first payments platform.

We develop and run direct integrations with a network of 30+ partner banks (including BNP Paribas, Barclays, Citi, HSBC, Banking Circle, LHV...) that can all be accessed through a single API, webhooks, and dashboard.

Customers include leading and up-and-coming fintechs like Spendesk, Swile, Alma, WorldFirst, Argentex, Deblock, and 20+ others. We have processed 4m payments since our first payment in 2023 and will process more than 10m payments over the next 12 months.

Founded in July 2021, Numeral has been acquired by leading core banking system provider Mambu in December 2024. Mambu's composable core banking system complements Numeral's API-first payments platform perfectly. Together, we are poised for hyper-growth, serving both Mambu and non-Mambu customers globally, challenging industry giants like FIS, Bottomline, and Volante, and delivering an even greater impact across our ecosystem.

This acquisition marks an exciting new chapter for Numeral. To support this growth, we are hiring across teams to scale our organisation and continue delivering exceptional customer value.

Learn more about Numeral and Mambu:

• Numeral

• Mambu

• Numeral joins forces with Mambu

Role

As Customer Success Manager, you will be the key point of contact between customers, partner banks, and Numeral teams. After a customer has decided to use Numeral, you will take over the relationship from Numeral's Account Executive and Solutions Engineer and will be responsible for making their implementation and go-live a success. After a customer has successfully implemented Numeral and gone live, you will be in charge of level-1 support.

You will be paired with Numeral's first Customer Success Manager Jordan and report to Numeral's co-founder Édouard.

Responsibilities

• Designing and coordinating implementation plans with customers, partner banks, and Numeral teams. Identifying and resolving risks and blockers. Ensuring successful and timely delivery of implementation projects
• Working with customers to map their jobs to be done, systems, and data with Numeral features and APIs
• Coordinating test cases with customers and partner banks to validate their Numeral implementation and support of relevant payment flows
• Acting as level-1 support for customers and liaising with partner banks as well as Numeral's Product Managers, Software Engineers, and DevOps engineers for escalated support
• Identifying feature gaps and bugs and funnel customer feedback to Numeral's Product Managers and Software Engineers
• Partnering with Account Executives to run quarterly business reviews with customers
• Identifying manual processes that can be streamlined through tooling. Improving Numeral internal and external documentation and implementation project materials
• Organising and maintaining bank documentation to facilitate customer communication and implementation projects
• Supporting Numeral's Account Executives and Solutions Engineers with customer and technical insights and expertise

Profile

• 3-5 years of experience in B2B SaaS, banking, or consulting in a customer success or project management role
• Highly organised and disciplined with impeccable attention to details
• Strong written and oral communication skills in English (mandatory) and French (optional)
• Excellent interpersonal skills and team work
• Data-oriented and comfortable with data visualisation tools like Metabase
• Tech-savvy and payments-curious
• Cash management experience is nice-to-have but not a pre-requisite

Compensation and benefits

• Attractive compensation plan including stock options
• Remote-first: work anywhere in Europe and come at your convenience to our Paris or London offices
• International team with 6+ different countries and frequent off-sites
• Sustainable mobility package and lunch vouchers
• Choose the best tools and equipment

Our values

• Make our customers win - What drives us is what we enable for our customers. We go all out to allow them to embed payments powering new products, features, and user experiences. We put our customers first. Our mission is to solve their problems, one at a time. We empower them with the best products. We unlock innovation and business
• No shortcuts - We take great care in what we do so our customers can rely on us. This means taking ownership of problems and solutions, paying attention to details, seeking constant improvement, and never opting for the easy way out
• Embrace feedback - We use humility to stay at the cutting edge. We seek and give honest feedback, we are excited about learning, and we inspire each other to grow
• Think big - We want to have an impact by pushing the limits and tackling complex problems. We don't give up until we reach success and look forward to our next challenge
• Enjoy the journey together - Entrepreneurship is a journey that is best enjoyed as a team. We enjoy working and spending time together, we inspire each other to achieve great things, and celebrate as a team when they happen

Hiring process

• Screening call with Numeral / Mambu TAM
• Interview #1
• Interview #2
• Case study
• Meet the team for an in-person or virtual coffee chat
• 2 reference calls