Customer Success Manager

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Overview

We are seeking a dedicated and enthusiastic Customer Success Manager to join our team. The ideal candidate will bring a strong background in call center and customer service, as well as sales and marketing. This role is instrumental in ensuring customer satisfaction and retention.

Salary

£30,000 - £37,000 per annum

Location

Hybrid role with 2 days per week in the office, Wallingford, Oxfordshire

Responsibilities

• Establish and maintain strong relationships with customers to ensure their success with our products and services
• Identify opportunities for upselling or cross-selling our offerings to meet customer needs
• Collaborate with sales, marketing, and product teams to ensure a seamless customer experience
• Analyze customer data to improve overall customer satisfaction and retention
• Provide ongoing support and conduct regular check-ins with customers
• Conduct video calls with clients
• Management of 50 plus accounts
• Reporting
• Experience with the recruitment process of graduates
• Leadership and a team player

Qualifications

• Proven experience in call center and customer service roles
• Strong background in sales and marketing
• Excellent communication and interpersonal skills
• Ability to analyze data and draw relevant conclusions
• Customer-centric mindset with a passion for delivering exceptional service

Day-to-Day

• Engage with customers via phone, email, and other communication channels
• Coordinate with internal teams to address customer needs and concerns
• Track and report on customer success metrics
• Act as a trusted advisor to customers, providing guidance on maximizing the value of our products and services

Job Type

Full-time

Status

Permanent

Easy Transport Routes

Didcot, Oxford, Reading, Henley, Abingdon, Banbury, Bicester, Wantage, Newbury

Similar Roles

• Customer Service Executive
• Customer Service Manager
• Onboarding Manager

If you think you may be a suitable candidate for the Customer Success Manager role, please contact Liam at OrsomJobs.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only by their merits, qualifications and abilities to perform the duties of the job.