Customer Success Manager

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POSITION DESCRIPTION

Customer Success Managers (CSM) help Sayari's existing clients effectively leverage Sayari solutions and deepen our relationships within client organizations. The CSM plays a vital role in ensuring that our customer fully realizes a return on their investment in Sayari products by understanding our clients' mission sets and priorities and designing strategies to prove our platform's and data's value while continuously feeding technical requirements to our engineering team. The CSM collaborates with key stakeholders to successfully onboard and train new clients, ensure product adoption, minimize churn risk, and nurture the relationships between Sayari and its clients. By transforming our clients' organizations through user adoption of Sayari's suite of solutions, the CSM creates the conditions for optimal product value realization and renewal.

JOB RESPONSIBILITIES

• Drive product adoption and retention within an existing portfolio of Sayari's commercial and government sector clients.
• Manage onboarding, training, outreach, and communication regarding product releases, upcoming events, and training opportunities.
• Become a subject matter expert on the Sayari suite of products and services, able to communicate with users on value and brief client stakeholders on product updates.
• Coordinate with internal stakeholders to proactively address client concerns and ensure maximum return on investment.
• Monitor account health through usage metrics and intervene as needed.
• Work with the Account Management team to foster a collaborative account team that drives retention, deepens partnerships, and ensures client value is fully realized.

REQUIRED SKILLS AND EXPERIENCE

• 2-5 years in a customer success, solutions, or product role, preferably in a B2B SaaS company.
• Strong project management and organizational skills with the ability to manage complex projects and tight deadlines.
• Strong written and verbal communication skills with exceptional attention to detail.
• Foundation of data literacy and interest in building analytic capabilities.
• Prior professional experience at commercial risk intelligence, supply chain, regulation tech, or open-source data companies.
• Ability to travel up to 10% within the UK and Europe.