Customer Success Manager

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Who is KORE Software?

KORE Software stands as a leading innovator in business intelligence platforms, specifically designed for the sports and entertainment industries. Founded in 2002, the company has become a global leader in providing comprehensive solutions that include customer relationship management (CRM), sponsorship and partnership management, ticketing and event management, data warehousing, and analytics.

KORE Software is dedicated to revolutionizing how sports and entertainment organizations connect with their audiences, offering unparalleled tools for engagement marketing, data intelligence, and sponsorship management. The company's recent expansion and brand evolution reflect its commitment to growth and innovation in the industry.

Why work at KORE Software?
KORE provides an inclusive, dynamic and engaging environment where your curiosity, creativity and passion can thrive. We foster innovation, we embrace change, and we like a good challenge!

Our talented and friendly staff are united by a love for technology and providing best-in-class products and services to our customers.

This is a place where your voice will be heard, a place where we value your opinion, and a place where you can drive change in a fun and fast-paced team.

Are you ready?

Our Values

We operate with transparency. We communicate and act with resolute honesty, integrity, and respect.

We are accountable. We take ownership in the quality of our work and can be counted on to deliver.

We commit to our customer. In all that we do, our customer is our priority. We are fanatical about serving both our internal and external customers.

We embrace change. We are unafraid of questioning assumptions and believe that growth and innovation flourish when challenging the status quo.

Location:

UK Based, flexible working between home based and London office, with regular client visits in both the UK and Europe

Job Description:

KORE is the leading intelligence platform in the sports and entertainment market delivering performance-driven software, data, and consulting for our clients. We're looking for an organized, energetic, and driven teammate to join our growing team in EMEA as a Customer Success Manager. In this full-time position, you will work closely with other members of the Success Team and supporting departments to continue to maintain KORE's market-leading position. The Customer Success department is responsible for developing and maintaining lasting relationships with a focus on retention and loyalty by consulting on the best practices within the industry and in utilising the KORE product.

Duties and Responsibilities:

Responsibility for allocated KORE accounts throughout EMEA; managing the relationship from the implementation process through to the ongoing success programme.

Effectively manage project milestones and communicate overall on boarding timelines.

Leading the day-to-day client needs, following-up on strategic interests with key stakeholders internally and externally.

Focus on expanding KORE's existing business; identifying cross-selling opportunities and additional product offerings that meet clients' business requirements.

Support Success Leadership through contract renewal discussions and extensions.

Increasing adoption & product usage, while recognising the need to solve uniquely different problems related to specific business objectives for each account.

Assist in identifying and implementing efficiencies through all aspects of the account management process.

Liaise with colleagues on Support, KPI (consulting department), & Product team to manage client-specific desires through resolution.

Travel to customer locations for all relevant aspects of the onboarding and training process as and when required.

Requirements

Bachelor's Degree in Business, Finance, Economics, Marketing or other

2-4 + years' experience within a relevant business or role

Fluent French speaker beneficial

Experience of, or a keen interest in, the business of sport.

Excellent relationship building, customer service, and interpersonal skills.

Effective multi-tasker that can operate day to day with a sense of urgency.

Highly motivated, positive attitude, collaborative in nature, with a strong desire to grow their career with KORE.

Self-directed and able to work independently with integrity.

Strong organisational skills and attention to detail.

Good IT skills and proficient with Microsoft Office 365.