Customer Services Manager

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Pay Rate: £32,800
Grade: N
Contract Type: Permanent (Full-Time)
Shift patterns: Monday - Friday 09.00 - 17.00 (flexibility required)
Location: Coventry - CV2 2TA

Training: 2 week in Kemble Cotswolds' - Monday - Friday - Day Shift - (Hotels and Expenses covered) - This is a must and required should you be successful upon application/interview

Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company and our people are the unsung heroes who keep the cogs turning and the country running smoothly.

We're now looking for a Customer Service Manager to play a vital role coordinating our daily logistics requirements.

If you're a proactive leader with a passion for logistics, we want you on our team!

WHAT YOU'LL DO

• To lead, coach and develop a team of Customer Service Advisors, as a 21st Century Leader
• Building strong relationships across the team, suppliers, delivery locations and customers
• Carrying out basic HR tasks such as probation and performance reviews, 1:1's and back to work meetings
• Analysing and creating reports from data - reporting and presenting this to the Senior Team and Customer

THIS ROLE WOULD SUIT PEOPLE WHO

• Have had at least 12-18 months in customer service experience - ideally management
• Exemplary customer service and customer management experience is essential
• An excellent communicator with a tenacious character
• Analytical with a great attention to detail, ideally will have experience with reporting and presenting data
• Excellent IT Skills - proficient in Microsoft Office software, such as Teams, Outlook and Excel

WHY JOIN US?

• Free parking and on-site canteen
• Discretionary bonus based on performance
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place throughout September. Applications received after this may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.

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