Customer Services Manager

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Building a sustainable tomorrow

BAM Site Solutions are looking to recruit a Customer Services Manager to ensure that clients receive outstanding service by managing client interactions, resolving issues, and coordinating with internal teams to meet client needs.
This is a full-time role working on site at Wellingborough. BAM operates a flexible working policy, actively encouraging periods of remote home working and flexibility in start and finish hours to fit into an individual's busy lifestyle.
In addition to an attractive salary we offer a significant benefits package including an company car or car allowance, contributory pension, BUPA, life assurance, 25 days holiday (increases with length of service), holiday purchase scheme, gym subsidy and BAM social club membership.

Your mission

• Oversee the customer service team and ensure prompt response to client inquiries.

• Address and resolve client issues, coordinating with relevant departments as needed.

• Implement service protocols to enhance client experience and satisfaction.

• Track and report on customer service metrics, identifying areas for improvement.

• Set individual and team objectives for the four depots and Product Managers as assigned, ensuring performance against those objectives.

• Understand and interpret the strategic direction of the Business Unit and align operational delivery to strategic intent within the depot teams.

• Embed a culture of compliance to all UK & Ireland policies, targets, standards, and strategy in relation to safety, health, wellbeing, and sustainability.

• Implement and deliver new opportunities within Site Solutions.

• Embed new engagements and partnership approaches across industry, professional bodies, and trade associations as part of the business unit's future outlook.

• Actively promote and embed product innovation, expertise, and practice into the depots in conjunction with the Product Managers.

• Accountable for maintaining high standards of customer service and satisfaction.

• Responsible for resolving client issues and maintaining a positive client relationship.

• Ensure timely communication and response to client queries.

• Implement improvements to enhance client service delivery.

Who are we looking for?

• A dedicated leader with experience managing customer service teams in fast-paced environments.
• Excellent interpersonal and conflict-resolution skills.
• Proven ability to improve customer satisfaction through process optimization.
• Strong organizational skills and a customer-focused mindset.

What's in it for you?

A challenging and continuously changing environment in a forward thinking organisation.
In addition to an attractive salary we offer a significant benefits package including an company car or car allowance, contributory pension, BUPA, life assurance, 25 days holiday (increases with length of service), holiday purchase scheme, gym subsidy and BAM social club membership.
BAM operates a flexible working policy, actively encouraging periods of remote home working and flexibility in start and finish hours to fit into an individual's busy lifestyle.

Your work environment

People are at the heart of what we do at BAM. We recognise that creating a diverse and inclusive environment that nurtures our employees and encourages them to bring their best and whole self to work is crucial.

We're on an exciting journey to get us there by recruiting the very best talent to join us regardless of race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics.

Be you! Join us today, so we can achieve amazing things together and build a sustainable tomorrow.

Who are we?

The art of building is about building for communities; it's about building for life.

Where others stop, we go further, leading the way towards a sustainable tomorrow for us and future generations. As an industry leader, we raise the bar.

Our values: sustainable, inclusive, collaborative, reliable and ownership, enable us to achieve our ambitions. Today, tomorrow and every day.

Our recruitment process, what you need to know?

BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at any time you feel we need to do something to make it more accessible to you, do not hesitate to speak with one of our team, and we will do our best to support you.