Customer Services Manager

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At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

HOW YOU WILL MAKE A DIFFERENCE

About You

Do you want to spend your working time making a difference in the world around you? Are you passionate about helping our incredible national health service make a difference? Do you care about keeping vulnerable patients safe? If so, then a career with STERIS INSTRUMENT PROCESSING would be a great fit for you.

About Us

At STERIS IP we are experts in surgical instrument sterilisation. We offer on and offsite re-processing, alongside reliable instrument maintenance solutions. Our diverse and talented teams use cutting edge technology to ensure that the highest quality of infection prevention is delivered to our customers.

We are currently recruiting for a Customer Service Manager vacancy. This is an excellent opportunity to join us at a level that is absolutely key to successful operations and the provision of a first class service to our customers across hospitals, and private healthcare clinic.

WHAT YOU WILL DO

• Act as the main point of contact for theatre and practice managers, with weekly check ins
• Utililise our in house customer platform and train others to use it
• Promote and maintain cohesive communication links with clients, facility personnel and external personnel.
• Assist the Contract Manager in monitoring performance of contracts.
• To be proactive in building client relationships and maintaining high levels of customer service.
• Assist the Contract Manager and the General Manager in maintaining compliance to ISO9001 (2000), ISO13485 and the Medical Device Directive 93/42 EEC and updated standards
• Report severe incidents in line with eQMS
• Report and conclude customer complaints in a timely manner
• Ensure the promotion of awareness of regulatory and customer requirements throughout the unit.
• Refer output/quality conflicts to Group level through the Group Quality Manager for resolution, as instructed following appropriate discussions with the Contract Manager and General Manager

Duties - cont'd

Education Degree

Required Experience

• Awareness of decontamination legislation relating to the reprocessing of re-usable medical devices.
• Ability to understand, interpret and resolve highly complex decontamination contract issues
• Interpersonal, influencing, negotiating and leadership skills.
• Analytical skills.
• Computer literate - competent user of MS Word and MS Excel.
• People management and people development kills.
• Full driving licence

Preferred Experience

Skills

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

STERIS strives to be an Equal Opportunity Employer.

Req ID: 45167

Job Category: Processing Operations